Joshua Gonzalez
Macon,GA
Summary
Driven by results, I leveraged team leadership and complex problem-solving skills at Ambitions Health Club to enhance customer satisfaction and achieve departmental goals. Excelling in staff management and negotiation, I fostered a culture of continuous learning and collaboration, significantly improving team performance and service delivery.
Overview
9
9
years of professional experience
Work History
Personal Fitness Training Manager
Ambitions Health Club
03.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Cook Shift Leader
Chick-fil-A
01.2016 - 03.2017
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Education
High School Diploma -
Abeca Academy
Macon04.2015
Skills
- Team Leadership
- Customer Service
- Problem Resolution
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Sales management
- Negotiation
- Product Management
- Key Performance Indicators
Timeline
Personal Fitness Training Manager
Ambitions Health Club
03.2017 - Current
Cook Shift Leader
Chick-fil-A
01.2016 - 03.2017
High School Diploma -
Abeca Academy
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