Joshua Goodman
Sugar Land
Summary
Motivated professional with a strong work ethic and adaptability in fast-paced environments. Proven success in supervising operations, training staff, and resolving customer issues, while maintaining safety and efficiency. Committed to delivering exceptional service and fostering positive team dynamics.
Overview
5
5
years of professional experience
Work History
Crew Chief
Jiffy Lube
Centralia
11.2024 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new team members on service procedures and equipment use.
- Coordinated team schedules to enhance service efficiency during peak hours.
- Managed inventory levels and ordered supplies to ensure uninterrupted workflow.
- Conducted vehicle inspections and recommended necessary services to customers.
- Resolved customer inquiries and delivered exceptional service support.
- Maintained cleanliness of work areas and ensured proper tool organization.
Restaurant Manager
Corelli's Sugar Land
Sugar Land
11.2023 - 05.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained and supervised staff on customer service, food handling, and safety protocols to ensure compliance and enhance guest experience.
- Addressed customer complaints professionally to uphold positive guest relationships and improve satisfaction.
- Oversaw accounts payable, receivable, and payroll to ensure accurate financial management and reporting.
- Maintained detailed records of sales transactions and daily shift reports.
- Updated computer systems with new pricing and daily food specials.
Valvoline Technician
Valvoline Instant Oil
Rosenberg
06.2023 - 11.2023
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, and fuel systems.
- Executed preventive maintenance services, including oil changes and tune-ups, to ensure vehicle reliability.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Applied computer diagnostic equipment to accurately troubleshoot and resolve electrical issues in vehicles.
- Conducted thorough visual inspections of vehicle interiors and exteriors to identify critical repair needs.
Client Service Coordinator
Banfield The Pet Hospital
Sugar Land
02.2023 - 06.2023
- Managed client accounts, overseeing billing, payments, and service scheduling to ensure seamless client experiences.
- Established and nurtured client relationships based on trust through effective communication and interpersonal skills.
- Delivered responsive customer service by promptly addressing inquiries and resolving issues to enhance client satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments.
- Assisted pharmacy staff in accurately preparing medications and efficiently filling orders.
Assistant Manager, Bartender, Server
Baker Street Pub & Grill
Sugar Land
09.2021 - 02.2023
- Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
- Updated and recorded inventory intake and outtake to maintain accurate stock levels and support financial planning.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated tasks to team members based on skill level, ensuring efficient operations and alignment with organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Security Officer
Allied Universal Security Services
Houston
02.2021 - 07.2021
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Enforced security regulations and escorted individuals violating policies for further assessment.
- Inspected parking lot to confirm valid parking permits and managed unauthorized vehicles through ticketing or towing.
- Generated reports and audited records to ensure compliance and accuracy.
Education
Bachelor of Arts - Media Arts
The Art Institute of Houston
Houston, TX12-2020
High School Diploma -
Clements High School
Sugar Land, TX06-2014
Skills
- Team Leadership
- Team management
- Operational Planning
- Sales Strategy
- Cash Handling Accuracy
- Customer service
- Call handling
- Data Entry
- POS operation
- Store maintenance
- Time Management
- Problem Solving
- Critical thinker
- Admin reporting
Timeline
Crew Chief
Jiffy Lube
11.2024 - Current
Restaurant Manager
Corelli's Sugar Land
11.2023 - 05.2024
Valvoline Technician
Valvoline Instant Oil
06.2023 - 11.2023
Client Service Coordinator
Banfield The Pet Hospital
02.2023 - 06.2023
Assistant Manager, Bartender, Server
Baker Street Pub & Grill
09.2021 - 02.2023
Security Officer
Allied Universal Security Services
02.2021 - 07.2021
Bachelor of Arts - Media Arts
The Art Institute of Houston
High School Diploma -
Clements High School