Summary
Overview
Work History
Education
Skills
Activities
Additional Information
Timeline
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Joshua Gorham

Knightdale,NC

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Excellent at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

3
3
years of professional experience

Work History

Chili’s Togo Specialist

Chili's
03.2023 - 08.2024
  • Followed all company policies and procedures to deliver quality work.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Implemented customer feedback system to inform product development.

Volunteer Leader

Baptist Grove Church
10.2021 - 08.2024
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.

Michaels Customer Service Representative

Michaels
08.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma -

Knightdale High School
Knightdale, NC
05.2024

Skills

  • Customer Relations
  • Teamwork and Collaboration
  • Quality Assurance
  • Technical communication
  • Proficient in Adobe Photoshop
  • Proficient in Adobe InDesign

Activities

  • Student Government/Council, 2021-01-01, 2023-12-31, As a member of Student Gov./Council, I assist in conducting various strategies that will help our school morale such as fundraisers, banners, and the occasional assemblies. This organization also equips me with leadership skills such as communication, responsibility, empathy, and time management.
  • Deep Dive Podcast, 2021-01-01, 2023-12-31, The Deep Dive Podcast’s goal is to provide a deep discussion of how society and mental health affects christian youth. In this podcast, three of my colleagues and I converse about the many harmful qualities of life and how that connects to the bible. As a result, we reposted clips from our sessions on numerous social media platforms, gaining us over 200 subscribers on YouTube in under two months.
  • Women’s Society, 2022-01-01, 2024-12-31, Women’s Society is a Humanitarian Club that aims to support Women’s health and rights. As of Oct. 2023, we have gained over 60 members. In my role as co-founder and Digital Media Specialist, I aid the founder in creating numerous designs and outlines that help engage our members while serving our purpose.
  • National Honor Society, 2022-01-01, 2024-12-31, I attend meetings regularly, using my voice to provide assistance where it’s needed. Through this organization, I am able to not only help students in my school, but also in the surrounding areas. These activities would include aiding them with relationship skills as well as helping them in areas that are needed.
  • Big Brother/ Big sister, 2022-01-01, 2024-12-31, In Big Brother/Big Sister, a few of my peers and I volunteer at our local elementary school, assisting a class of around 27 students, helping them with homework such as math and writing, as well as providing them with advice that will aid them in the future.
  • NCMA Internship, 2022-01-01, 2023-12-31, Through my internship at the North Carolina Museum of Art, I assisted the backstage crew in making sure the musical artists were taken care of. These artists would include Sheila E, Samara Joy, as well as Kenny G. We also provided transportation services, food services, and security for all the events that took place.

Additional Information

I obtained my Adobe Photoshop certification in 2022. This was the first step in discovering a way to help others while simultaneously expressing my creative side. In late November 2022, two of my dearest friends and I founded Women's Society, a humanitarian organization focused on women's health and rights. I was able to offer a variety of presentations to our members through this association. These would include forums, eye-catching posters, and 30-second snippets from our discussions. This organization grew quickly, concluding the school year with a hygiene drive that collected over 400 donations for a nearby women's shelter. Recently, I photographed and edited some of my colleagues for our Nigerian Independence Day campaign, which resulted in our spread being featured in one of Nigeria's most well-known blogs, NaijaNation. I am committed to staying updated with industry trends and fostering a spirit of innovation ensures my progression in my technical proficiency as well as my adaptability, equipping me to meet the evolving demands of the graphic design profession and helping me succeed in my career path.

Timeline

Chili’s Togo Specialist

Chili's
03.2023 - 08.2024

Michaels Customer Service Representative

Michaels
08.2022 - 03.2023

Volunteer Leader

Baptist Grove Church
10.2021 - 08.2024

High School Diploma -

Knightdale High School
Joshua Gorham