Shelby Bussman
Derby,KS
Summary
Proven leader and effective communicator, adept in customer relations and problem-solving, enhanced Olive Garden's service quality through rigorous training and leadership. Excelled in teamwork and professionalism, significantly improving customer satisfaction. Skilled in root cause analysis, ensuring operational excellence without exceeding a 5% error rate.
Overview
4
4
years of professional experience
Work History
Togo Specialist, Server, Service Professional
Olive Garden
01.2022 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to supervisors.
Cashier
Braums Ice Cream And Dairy
02.2020 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Biology
Newman University
Wichita, KS05.2026
Skills
- Customer Relations
- Root Cause Analysis
- Problem-solving abilities
- Teamwork and Collaboration
- Professionalism
- Effective Communication
- Leadership and Guidance
Accomplishments
- Organized an epilepsy awareness walk on April 9th 2022, raising money for the Cleveland Clinic's Epilepsy Research Center. Raised over $1000 for their research.
- I have been nominated for the "Team Member of the Year 2024" award at Olive Garden ( this award is given to only one individual out of 100,000s workers working at Olive Garden)
Timeline
Togo Specialist, Server, Service Professional
Olive Garden
01.2022 - Current
Cashier
Braums Ice Cream And Dairy
02.2020 - 01.2022
Bachelor of Science - Biology
Newman University