Melina Fournarakis
Fresno,CA
Summary
Experienced with managing client interactions and ensuring service excellence. Utilizes effective communication and problem-solving techniques to address and resolve client concerns. Strong understanding of importance of teamwork and adaptability in maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Service Professional, Togo Specialist, Server
Olive Garden
09.2021 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Collaborated with team members to deliver exceptional customer experiences.
- Enhanced customer satisfaction by providing timely and efficient service solutions.
Office Assistant
Yosemite Trails Horseback Adventures
05.2024 - 10.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
High School Diploma -
Edison Highschool
Fresno, CA06-2021
Skills
- Complaint resolution
- Service orientation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
Yosemite Trails Horseback Adventures
05.2024 - 10.2024
Service Professional, Togo Specialist, Server
Olive Garden
09.2021 - Current
High School Diploma -
Edison Highschool
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