Erica Williams
Kingsland
Summary
Dynamic Togo Specialist at Chili's Restaurant with a proven track record in complaint resolution and strong multitasking abilities. Enhanced customer satisfaction through efficient order processing and effective communication. Recognized for training new team members and maintaining operational excellence in a fast-paced environment. Adaptable and detail-oriented, committed to delivering exceptional service.
Overview
1
1
year of professional experience
Work History
Togo Specialist
Chili's Restaurant
11.2023 - 02.2025
- Prepared and packaged food orders accurately for efficient customer pickup.
- Assisted customers in placing to-go orders, ensuring clarity and satisfaction.
- Managed order processing using point-of-sale systems to enhance customer experience.
- Collaborated with kitchen staff to ensure timely preparation of takeout meals.
- Maintained cleanliness and organization of the to-go station for operational efficiency.
- Trained new team members on proper order handling and customer service techniques.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Current Junior - Kinesiology
Tarleton State University
Stephenville, Texas, TX05-2027
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Complaint resolution
- Detail-oriented
- Problem-solving aptitude
- Professional demeanor
Timeline
Togo Specialist
Chili's Restaurant
11.2023 - 02.2025
Current Junior - Kinesiology
Tarleton State University