Myha Mohr
Whitewater
Summary
Dynamic and results-oriented professional with extensive experience in customer service and order management, notably as a Togo Specialist at Olive Garden Restaurant. Excelled in high-stress situations, ensuring customer satisfaction and order accuracy. Demonstrated strong multitasking and problem-solving abilities, alongside a commitment to team collaboration and training. Proven track record of enhancing service quality through initiative-taking and detail orientation.
Overview
3
3
years of professional experience
Work History
Togo Specialist
Olive Garden Restaurant
09.2022 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Cashier
Blain's Farm & Fleet
08.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diagnostic Medical Sonography/ Radiography
Blackhawk Technical College
Janesville, WIHigh School Diploma -
Parker High School
Janesville, WI01-2023
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Detail-oriented
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
Timeline
Togo Specialist
Olive Garden Restaurant
09.2022 - Current
Cashier
Blain's Farm & Fleet
08.2021 - 08.2022
Diagnostic Medical Sonography/ Radiography
Blackhawk Technical College
High School Diploma -
Parker High School
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