Joshua Graham
Chicago,IL
Summary
Results-driven sales professional with a strong background in hospitality and restaurant industries. Expertise in driving sales, building client relationships, and identifying customer needs. Demonstrates effective communication, negotiation, and problem-solving skills. Committed to delivering exceptional guest experiences through teamwork and proactive engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Noble Panacea
Chicago, IL
01.2025 - 10.2025
- Recommended merchandise based on expert product knowledge, enhancing client experience and driving sales.
- Upsold additional beauty items, contributing to increased sales revenue and improved customer engagement.
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
- Coordinated inventory management and stock replenishment processes, ensuring optimal product availability for customer satisfaction.
- Monitored current and emerging trends to enhance professional value and address diverse client needs.
Server
Gibson’s Italia
Chicago, IL
11.2022 - 01.2025
- Delivered VIP dining service to Chicago's elite clientele.
- Provided outstanding service to high volumes of daily customers.
- Ensured satisfaction through exceptional customer service.
- Partnered with team members to enhance guest experiences through teamwork.
- Upheld customer service standards that reinforced Gibson's iconic reputation.
- Completed opening and closing duties, ensuring efficient setup of dining area and adequate supply levels.
Server / Lead Banquet Server
ESQUIRE By Cooper’s Hawk
Chicago, IL
10.2022 - 07.2023
- Managed floor section while leading banquet operations to optimize service delivery and guest satisfaction.
- Coordinated event setup and breakdown for banquets with sales team to ensure seamless execution.
- Promoted rotating celebrity chef menu to enhance guest experience.
- Facilitated sales and sign-ups for Cooper's Hawk Wine Club, enhancing guest engagement with exclusive offerings.
Counter Manager, Nordstrom
GUCCI Beauty
Chicago, IL
11.2021 - 10.2022
- Facilitated largest beauty/color launch to date for Gucci Beauty/Nordstrom, driving significant sales growth.
- Managed daily operations of beauty counter, optimizing product displays and enhancing customer engagement.
- Trained and mentored team members on product knowledge and exceptional customer service standards.
- Coordinated freelance coverage and secured visual assets to execute events successfully.
- Assisted in leading 'stay and play' training events for new product launches and updates.
- Fostered connections within store and industry to enhance collaboration and support sales growth.
Brand Ambassador- Nordstrom, Saks Fifth Avenue, Bloomingdale’s
COTY Group
Chicago, IL
09.2020 - 11.2021
- Executed exceptional events and visual merchandising weeks, providing tailored support that increased retail sales across multiple retailers.
- Conducted engaging ‘on stage’ training sessions for new hires and product launches, equipping teams with product knowledge and sales techniques.
- Represented Gucci Beauty in Sephora and Coty Fragrances in specialty retailers, enhancing brand visibility and customer engagement.
Regional Promotional Artist
Chanel Beauty
Sydney, Australia
07.2019 - 03.2020
- Led VIP events at partner retailers and standalone boutiques, driving increased sales.
- Provided exclusive rewards and perks to top clients, fostering loyalty and repeat business.
- Conducted makeup workshops to empower clients with effective product application techniques.
- Enhanced artistry training to improve sales performance in Sydney market for beauty products.
Education
High School Diploma -
Adlai. E. Stevenson
Utica, MI05.2006
Skills
- Sales strategies
- Customer relationship management
- Market analysis
- Event coordination
- Inventory management
- Product training
- Visual merchandising
- Time management
- Effective communication
Certification
Level 1 Sommelier - Court of Master Sommelier
Timeline
Sales Coordinator
Noble Panacea
01.2025 - 10.2025
Server
Gibson’s Italia
11.2022 - 01.2025
Server / Lead Banquet Server
ESQUIRE By Cooper’s Hawk
10.2022 - 07.2023
Counter Manager, Nordstrom
GUCCI Beauty
11.2021 - 10.2022
Brand Ambassador- Nordstrom, Saks Fifth Avenue, Bloomingdale’s
COTY Group
09.2020 - 11.2021
Regional Promotional Artist
Chanel Beauty
07.2019 - 03.2020
High School Diploma -
Adlai. E. Stevenson