Joshua Grantham
Shreveport,LA
Summary
Food Server Assistant
Dynamic and energetic candidate with proven record of delivering excellent customer service and creating memorable dining experiences. Skilled in handling food safety and sanitation protocols and proficient in cash handling, POS systems, and inventory management. Passionate about providing exceptional service and building positive customer relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Coil Finish
Prolec-GE
03.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Food Server Assistant
2Johns Steak & Seafood
10.2020 - 03.2024
- Displayed problem solving abilities when resolving customer complaints or discrepancies in a timely manner.
- Demonstrated flexibility when asked to work additional shifts during peak hours or holidays.
- Developed teamwork skills by working collaboratively with other staff members on various projects.
- Implemented efficient strategies while managing large groups of customers during busy hours.
- Employed effective listening skills when taking orders from customers over the phone or in person.
- Ensured all health codes were met while handling food items in accordance with state regulations.
- Demonstrated strong organizational skills while efficiently setting up tables, stocking condiments, and preparing food items for service.
- Followed safety procedures at all times when operating kitchen equipment such as slicers or ovens.
- Assisted servers with taking orders, delivering food items to tables, refilling drinks, and bussing tables as needed.
- Utilized interpersonal communication to build relationships with customers in order to ensure satisfaction.
- Exhibited time management techniques while multitasking between multiple tasks simultaneously.
- Adapted quickly to changing situations within the restaurant environment.
- Utilized knowledge of restaurant menus in order to accurately describe ingredients and preparation methods.
- Provided excellent customer service by promptly greeting and seating guests, answering menu questions, and making recommendations.
- Applied creative thinking when suggesting new ideas for menu items or specials.
- Exercised attention to detail while entering orders into POS system accurately.
- Managed inventory levels effectively by restocking supplies throughout shift as necessary.
- Maintained cleanliness of dining area by clearing dishes from tables, wiping surfaces, and sweeping floors.
- Applied excellent communication skills when interacting with customers and coworkers alike.
- Restocked food and beverage items throughout the shift.
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively.
- Adhered to all safety and sanitation guidelines while handling food and beverages.
- Developed knowledge of food and beverage products and services.
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines.
- Demonstrated ability to provide exceptional customer service in a fast-paced environment.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Consistently followed safety protocols when handling hot plates or sharp objects during meal preparations.
- Mastered the ability to take orders quickly and efficiently while ensuring accuracy.
- Assembled food orders, consistently maintaining appropriate portion control.
- Successfully maintained cleanliness standards in dining areas according to health regulations.
- Displayed strong organizational skills when preparing tables for guests prior to their arrival.
- Proficiently handled all aspects of ordering, stocking, and restocking supplies.
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Loaded customer trays with eating utensils, napkins, and condiments.
- Attentively provided information about the menu items including ingredients used for preparation.
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner.
- Efficiently cleared dishes and utensils from tables after customers have finished meals.
- Assisted in the organization and set up of special events and banquets.
- Relayed orders to kitchen staff for fulfillment.
- Notified kitchen personnel of shortages or special orders.
- Monitored and restocked supplies or food items to maintain inventory.
- Carried linens to and from laundry areas.
- Garnished foods and positioned on tables to keep visible and accessible.
- Carried trays from food counters to tables for cafeteria patrons.
- Served ice water, coffee, rolls, and butter to patrons.
- Stocked cabinets or serving areas with condiments and refilled condiment containers.
Heavy Equipment Operator
Trinity Mining & Construction
08.2007 - 09.2021
- Inspected equipment regularly to ensure proper performance of the machine.
- Operated excavators, dozers, front-end loaders, and backhoes with precision.
- Operated heavy equipment such as bulldozers, excavators, backhoes and loaders to move earth and materials in construction projects.
- Exhibited excellent hand-eye coordination when maneuvering large machines in tight spaces.
- Followed work instructions and communicated with supervisors to verify proper execution of job tasks.
- Performed routine maintenance on heavy equipment including lubricating parts, changing filters and refilling fluids.
- Operated heavy equipment to clear debris, grade surfaces, and spread soil.
- Assisted in loading and unloading of materials at job sites using various pieces of heavy equipment.
- Demonstrated strong communication skills when coordinating between ground crew members and supervisors.
- Followed safety regulations while operating machinery and ensured that all safety features were working properly.
- Performed regular maintenance and cleaning of machines.
- Followed safety protocols and protective gear requirements to foster safe work environment.
- Completed minor repairs and modifications to equipment as needed.
- Adhered strictly to company policies regarding safe operation of machinery.
- Loaded and unloaded materials from trucks and staged for use in construction projects.
- Reported equipment maintenance issues to the supervisor.
- Assisted in site excavation and preparation for construction projects.
- Maintained detailed records of daily activities related to use of heavy equipment.
- Inspected and tested machines before use to identify and address any potential problems.
- Transported heavy equipment between worksites.
- Maintained daily logs of machine operations for traceability.
- Safeguarded crew members and pedestrians while operating equipment.
- Moved dirt, rocks, equipment, and other materials.
- Learnt and followed safety regulations.
- Operated bulldozers, trench excavators, road graders, and backhoes.
- Controlled heavy equipment attachments.
- Kept records of material and equipment usage and problems encountered.
- Located underground services, such as pipes, and wires, prior to beginning work.
- Drove and maneuvered equipment equipped with blades in successive passes over working areas to remove topsoil, vegetation, and rocks, and to distribute and level earth and terrain.
- Coordinated positioning or moving loads in response to hand or audio signals from crew members.
- Operated loaders to pull out stumps, rip asphalt, and concrete, and rough-grade properties.
- Checked fuel supplies at sites to ensure adequate availability.
- Monitored operations to ensure that health and safety standards were met.
- Connected hydraulic hoses, belts, mechanical linkages, and power takeoff shafts to tractors.
- Operated compactors, scrapers and rollers to level, compact and covered refuse at disposal grounds.
- Pushed other equipment when extra traction and assistance was required.
- Selected and hitched bulldozer blades or other attachments to tractors.
- Guided movement of tractor-drawn machines.
Service Advisor
Holmes Mercedes
03.2019 - 10.2019
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Provided customers correct estimates of maintenance and repair costs.
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Created estimates based on labor time required for each job according to dealership rate schedules.
- Utilized organizational skills to manage multiple tasks simultaneously while maintaining a high level of accuracy.
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
- Greeted customers upon entrance to foster friendly and approachable atmosphere.
- Engaged in active listening techniques in order to properly understand customer concerns about their vehicles.
- Ensured compliance with company policies, state regulations and safety standards related to automotive service operations.
- Maintained an organized work area that was conducive to efficient operations.
- Collaborated effectively with technicians to diagnose problems and recommend solutions for complex automotive systems issues.
- Prepared repair orders and obtained necessary signatures to maintain company records.
- Resolved customer complaints with polite and patient conduct for optimal customer service.
- Followed repair order processes and instructions to complete orders on time.
- Verified that all paperwork associated with each service visit was completed properly before filing it away for future reference.
- Diagnosed vehicle issues and recommended repairs to customers.
- Processed payments and managed point-of-sale operations.
- Offered personalized service solutions to customers, resulting in improved customer satisfaction.
- Took notes and recorded information about product issues facing customers.
- Resolved customer complaints promptly and professionally by utilizing effective conflict resolution strategies.
- Assisted other Service Advisors during peak times or when additional support was required.
- Continuously updated knowledge of current products, services, procedures and technologies related to automotive service industry.
- Sold products and recorded sales made to maintain accurate inventory records.
- Performed detailed vehicle inspections, accurately identified needed repairs and communicated with customers regarding findings and repair options.
- Kept records on customer transactions with notes on inquiries, complaints and comments.
- Assisted customers by looking up product information, inventory, and pricing.
- Analyzed trends related to warranty claims in order to identify opportunities for improvement within the department.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Conferred with customers by telephone or in-person to provide product or service information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Analyzed and collected customer information to prepare product or service reports.
- Followed up promptly on all unresolved cases from previous shifts.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Assistant Service Manager
Lander's CDJR
09.2017 - 03.2019
- Streamlined service operations to enhance customer satisfaction and reduce response times.
- Mentored junior staff on service protocols and best practices to improve team efficiency.
- Analyzed service metrics to identify trends and implement process improvements.
- Coordinated cross-departmental collaboration to ensure seamless service delivery.
- Resolved complex customer issues by employing problem-solving techniques and conflict resolution skills.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
Education
Associate in Business Administration - General Studies
Bossier Parish Community College
Bossier City, Louisiana05.2003
Skills
- Natural Leadership
- Order Preparation
- Attentive Service
- Customer Satisfaction
- Customer Needs Assessments
- Timely Food Delivery
- Customer Loyalty
- Guest Experiences
- Place Settings
- Customer Preferences
- Glassware Polishing
- Upscale Dining
- Trash Removal
- Guest Inquiries
- Suggestive Selling
- Cocktail Knowledge
- Meal Assistance
- Serving Food
- Table Setting Arrangements
- Order Management
- Attentive to Detail
- Utensils and Equipment
- POS Transactions
Certification
- MSHA Certified with CPR certification
- Certified Vehicle Inspector for State Inspections
Awards
During the first quarter of 2017, I was the number 1 service advisor in the entire country relating to customer service and positive surveys.
Timeline
Coil Finish
Prolec-GE
03.2024 - 11.2024
Food Server Assistant
2Johns Steak & Seafood
10.2020 - 03.2024
Service Advisor
Holmes Mercedes
03.2019 - 10.2019
Assistant Service Manager
Lander's CDJR
09.2017 - 03.2019
Heavy Equipment Operator
Trinity Mining & Construction
08.2007 - 09.2021
Associate in Business Administration - General Studies
Bossier Parish Community College