Joshua Greer
Grenada,MS
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
True Value
Grenada, MS
06.2019 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Streamlined call center processes for improved efficiency and reduced wait times.
Lead Trainer/Personal Trainer
Sanderson Center Of Mississippi State University
Starkville, MS
12.2017 - 05.2019
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Collaborated with department heads to identify skill gaps and develop targeted training initiatives accordingly.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
Customer Service Representative
True Value
Grenada, MS
08.2016 - 07.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor of Science - Biological Sciences
Mississippi State University
Starkville, MS06.2019
Skills
- Customer Service
- Account Servicing
- Sales Forecasting
- Sales Development
- Customer Retention
Timeline
Sales Representative
True Value
06.2019 - Current
Lead Trainer/Personal Trainer
Sanderson Center Of Mississippi State University
12.2017 - 05.2019
Customer Service Representative
True Value
08.2016 - 07.2017
Bachelor of Science - Biological Sciences
Mississippi State University