Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Grullon

Customer Service & Sales Specialist
Coral Springs

Summary

Dynamic and detail-oriented professional with proven success in customer support, sales, and technical troubleshooting. Skilled in leading teams, streamlining operations, and delivering high-quality service in fast-paced environments. Combines strong technical knowledge with creative design and marketing abilities, making an impact in both remote and hybrid settings.

Overview

3
3
years of professional experience

Work History

ASM (General Management)

Orange Theory
05.2024 - 12.2024
  • Set up the studio for success monthly, ensuring all areas of opportunity for growth were utilized effectively.
  • Collaborated closely with team members to hit and exceed all KPIs every month from hire date.
  • Approached customers and engaged in conversation through effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified customer needs promptly and efficiently.
  • Regularly trained new employees on sales and S&Ps.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Lead Technician (Team Lead)

Phone Repair Guy (uBreakiFix)
06.2023 - 04.2024
  • Diagnosed and repaired hardware issues on various mobile phones, tablets, and electronic devices.
  • Assessed customer needs to recommend appropriate repair solutions.
  • Maintained accurate records of completed repair work.
  • Troubleshot both software and hardware issues across various devices.
  • Advised customers on device maintenance and usage.
  • Replaced defective components including batteries, screens, cameras, and speakers.
  • Ordered replacement parts from authorized suppliers as needed.
  • Provided product and service information and resolved customer inquiries and complaints efficiently.

General Manager

YouFit Gyms (prev. YouFit Health Clubs)
08.2021 - 06.2023
  • Promoted from Member Service Specialist (Coral Springs) → Assistant General Manager (South Pompano) → General Manager (North Pompano).
  • Led a team of 15–20 employees, including cleaning and assistant management staff.
  • Oversaw all aspects of daily operations: inventory management, staff scheduling, and customer service initiatives.
  • Developed and executed strategic plans that drove a 30% increase in overall revenue.
  • Implemented cost-saving strategies, reducing operational expenses by 15% while maintaining high customer satisfaction.
  • Built strong vendor and supplier relationships to ensure favorable terms and timely deliveries.
  • Maintained a positive P&L every month.
  • Left Youfit in good standing following a change in company ownership.

Education

Associate of Science - Business Administration

Broward College
Coconut Creek, FL
05.2001 -

High School Diploma -

J.P. Taravella High School
Coral Springs, United States
05.2001 -

Skills

  • Remote Customer Support & Ticketing Systems
  • Technical Troubleshooting & IT Support
  • Sales & Client Relationship Management
  • CRM Systems (Salesforce, HubSpot)
  • Microsoft Office Suite & Google Workspace
  • Time Management & Remote Collaboration
  • Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
  • Bilingual: English Intermediate Portuguese
  • Conflict Resolution & Customer Retention
  • Team Supervision & Staff Training

Timeline

ASM (General Management)

Orange Theory
05.2024 - 12.2024

Lead Technician (Team Lead)

Phone Repair Guy (uBreakiFix)
06.2023 - 04.2024

General Manager

YouFit Gyms (prev. YouFit Health Clubs)
08.2021 - 06.2023

Associate of Science - Business Administration

Broward College
05.2001 -

High School Diploma -

J.P. Taravella High School
05.2001 -

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Joshua GrullonCustomer Service & Sales Specialist