Alyssa Alba
Ruskin,FL
Summary
Driven individual with a bachelors degree in biology and over five years of experience in sales and in a veterinary hospital setting. Operating areas pertaining to sales, patient care and laboratory diagnostics. Adaptable with a strong work ethic and ability to thrive in a team-based or individually motivated setting. Proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Boat Sales & Marketing
TCB Boat Sales And Services LLC
12.2022 - Current
- Enhanced customer satisfaction by providing personalized service and offering tailored recommendations for boat selection.
- Expanded dealership's reach by representing the company at boat shows, conferences, and local boating events.
- Worked with customers showing new and used inventory, price quoting, working with lenders, distributors, and staff.
- Developed a loyal client base through attentive service, regular follow-ups, and referral incentives.
- Oversaw the creation of marketing materials from concept to delivery.
- Streamlined sales processes by staying current on industry trends, market research, and competitor offerings.
VCA Client Care Representative
VCA Animal Hospital
03.2017 - 07.2021
- Mentored and trained new team members on company policies, procedures, and best practices for delivering top-notch care.
- Created surgical treatment plans prior to patients coming in for procedures and/or treatment.
- Assisted veterinarian staff with medicating and holding animals throughout various treatments.
- Managed all euthanasia services in hospital along with handling any issues from our crematory provider.
- Cross-trained and provided backup support for organizational leadership. Reviewed all of the purchases made the day before and corrected any discrepancies in our hospital system.
- Implemented effective hospital inventory control procedures and ordered items when stock was low.
- Collaborated with team members to achieve monthly performance goals, contributing to increased customer retention rates.
Education
Bachelor of Science - Biology: Pre-veterinarian/Zoological Science Track
University of Central Florida
Orlando, FL12.2022
Skills
- Key Decision Making
- Proficient in Microsoft Word and Excel
- Direct Sales
- Customer Service
- Brand Representation
- Administrative and Office Support
- Document and Records Management
- Problem Resolution
- Excels in fast-paced environments
- Multitasking Abilities
Additional Information
Date of Birth: 10/25/1996
LinkedIn Profile: https://www.linkedin.com/in/alyssaalba-guia
Timeline
Boat Sales & Marketing
TCB Boat Sales And Services LLC
12.2022 - Current
VCA Client Care Representative
VCA Animal Hospital
03.2017 - 07.2021
Bachelor of Science - Biology: Pre-veterinarian/Zoological Science Track
University of Central Florida
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