Joshua Guzman
San Antonio,TX
Summary
Accomplished General Manager at Gold’s Gym with a proven track record of fostering team unity and exceeding revenue targets through effective leadership and operations management. Skilled in motivating teams and enhancing customer satisfaction, demonstrating exceptional problem resolution and team-building abilities. Achieved significant financial stability and growth, highlighting a blend of strategic and interpersonal skills.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Gold’s Gym
06.2023 - Current
- Directed comprehensive sales efforts to a diverse team of 30 professionals, fostering a positive work environment and high customer satisfaction while ensuring Gym profitability.
- Lead hired and developed a team of 9 trainers to consistently beat prior year 2023 fitness revenue on an average of 140% to prior year of the 9 trainers 3 were selected to move into management roles.
- Provided insight on processes that contributed towards the club success in training to assist other managers within the business.
Call Center Supervisor /Representative
Teleperformance USA
Sierra Vista, Arizona
07.2016 - 12.2018
- Coached agents on customer service, call quality, and policy adherence.
- Monitored call queues, service levels, and workforce management schedules.
- Resolved customer escalations with calm, clear communication.
- Won employee of the quarter by sustaining the fastest call volume time and highest volume of call.s
Personal Trainer
Golds Gym
06.2017 - Current
- Earned the fastest sessions serviced growth in the company during June of 2017 through a Go getter attitude implementation of daily activities calls, in bound prospecting, floor pulls etc.
- Managed up to 100 active client files to ensure proper filing and programming is being conducted.
- Results based oriented training that has contributed to the various successful fitness metrics 4 100 ib weight losses , various competitors one with a pro card, sports performance and corrective exercise.
- Won Dallas Physique showdown Class men physique open year 2023.
Assistant General Manager
Golds Gym
04.2020 - 09.2022
- Exceeded over 100K in total revenue 3month out of calender year
- lead team of 10 personal trainers to service over 100+ active clients.
- Trained and developed 5 teams for 5 gyms in front desk and housekeeping standards across each gym the prior year metrics constantly grew based of NPS score.
Education
High School Diploma -
John Paul Stevens
San Antonio06-2009
Skills
- Team player
- Team leadership
- Customer retention
- Sales analytics
- Conflict resolution
- Strategic planning
- Effective communication
- Problem solving
- Performance coaching
- Trend analysis
- Consistently meet goals
- Sales
- Client relations
- Goal setting
Certification
- National academy of sports medicine Certified personal trainer
- National academy of sports medicine Performance enhancement specialist
- National academy of sports medicine bodybuilding physique coach
- TRX functional trainer
- TRX group training
- TRX suspension training
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Gold’s Gym
06.2023 - Current
Assistant General Manager
Golds Gym
04.2020 - 09.2022
Personal Trainer
Golds Gym
06.2017 - Current
Call Center Supervisor /Representative
Teleperformance USA
07.2016 - 12.2018
High School Diploma -
John Paul Stevens