Joshua Hale
Gloversville,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Product Outfitter/Business Finance Manager
Alpin Haus
03.2016 - Current
- Enhanced customer satisfaction by providing personalized outfit recommendations based on individual preferences and needs.
- Product specialist of the year for Marine and Powersports 2017, 2021, 2022 and 2023
- National Runner Up for Interactive Product Demonstration showcasing Chaparral Boats
- Developed strong professional relationships with repeat customers through attentive service and tailored outfit suggestions leading to increased loyalty, retention and rapport.
- Managed inventory levels by conducting regular stock checks, updating records, and placing orders as needed.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Finance Specialist
JD Byrider
09.2014 - 03.2016
- Conducted comprehensive credit analyses to assess risk levels and accurately determine loan eligibility for auto financing.
- Managed a high volume of auto finance accounts, ensuring all clients received exceptional service throughout the loan process.
- Led training sessions for new team members, promoting best practices in auto finance lending and contributing to overall team success.
- Maintained strict compliance with federal and state regulations throughout the entire loan process, mitigating potential legal issues or penalties.
- Partnered closely with underwriting teams to ensure complete accuracy in documentation preparation and submission processes for final approvals.
Salesperson
Adirondack Harley Davidson
05.2012 - 09.2014
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Education
Bachelor of Arts - Public Justice
SUNY Oswego
Oswego, NYSkills
Leadership
Negotiations
Market Analysis
Forecasting
Order Management
Product and Procedural training
Sales Strategy Development and Implementation
Communication
Additional Information
References
Mark O'Dell
Director of Marine and Powersports Alpin Haus Amsterdam, NY
518-844-9434
Aaron Krenzer
Northeast Regional Sales Manager for Chaparral Boats
620-716-1425
Robert Hulbert
Brown's Ford Johnstown Service Manager
518-332-0113
Timeline
Product Outfitter/Business Finance Manager
Alpin Haus
03.2016 - Current
Finance Specialist
JD Byrider
09.2014 - 03.2016
Salesperson
Adirondack Harley Davidson
05.2012 - 09.2014
Bachelor of Arts - Public Justice
SUNY Oswego
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