Joshua Haman
Katy,TX
Summary
Currently studying Cybersecurity at Texas State Technical College (TSTC), I’m focused on excelling in a hands-on, challenging program. I’m actively working toward certifications to strengthen my skill set and build a strong foundation for a successful career in IT.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AI Data Trainer
Handshake
10.2025 - Current
- Enhanced AI model accuracy through development and refinement of comprehensive training datasets.
- Conducted regular evaluations of dataset quality to ensure relevance and accuracy for AI training.
Consultation & Repair Agent
Geek Squad, Best Buy
01.2024 - Current
- - Diagnose and repair hardware/software issues for client devices.
- - Provide tech consultations and deliver high-quality customer support.
- - Manage service tickets and documentation through Workbench and NOVA.
Help Desk Technician
Brookside Realty, LLC
02.2024 - 08.2024
- Ensured network reliability by resolving device and connectivity issues efficiently.
- Maintained and configured desktops, laptops, and mobile systems for optimal performance.
- Troubleshot software issues to maximize uptime and enhance user experience.
Education
Associate of Applied Science - Cybersecurity
Texas State Technical College (TSTC)
Fort Worth, TX01-2026
Skills
- Customer communications & service
- Technical Troubleshooting
- Ticketing & Documentation
- Windows & Device Support
- Adaptability & Fast Learning
Certification
Autodesk Certified User - Autodesk Fusion 360 & Moldflow
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
AI Data Trainer
Handshake
10.2025 - Current
Help Desk Technician
Brookside Realty, LLC
02.2024 - 08.2024
Consultation & Repair Agent
Geek Squad, Best Buy
01.2024 - Current
Associate of Applied Science - Cybersecurity
Texas State Technical College (TSTC)