Joshua Hanna
Austin
Summary
Dynamic leader with extensive experience at the Department of Family and Protective Services, adept in staff management and complex problem-solving. Excelled in reducing employee turnover by fostering a positive environment and ensuring child safety. Skilled in training, mentoring, and collaborating with multidisciplinary teams to achieve goals. Demonstrated exceptional customer service and attention to detail through impactful interventions and service delivery.
Overview
10
10
years of professional experience
Work History
Child Protective Investigations Supervisor
Department of Family and Protective Services
01.2022 - Current
- Oversee child abuse and neglect cases for an investigations unit of six investigators.
- Provide ongoing case directives to ensure child safety.
- Ensure that all policies are implemented appropriately and timely.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow.
- Collaborate with varying levels of staff, medical personnel, law enforcement, court officials, and the public.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Child Protective Investigator
Department of Family and Protective Services
08.2018 - 01.2022
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
Protective Services Intake Specialist
Department of Family and Protective Services
04.2017 - 08.2018
- Answered phone calls to take abuse and neglect reports involving children, disabled adults, and elderly adults.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Consistently exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Enhanced office productivity by handling high volume of callers per day.
Victim Services Coordinator Intern
Hays County District Attorney's Office
06.2015 - 08.2015
- Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
- Conducted regular follow-ups with clients to assess ongoing needs and ensure appropriate support.
- Assisted clients in obtaining financial compensation through completing application paperwork and advocating on their behalf during hearings.
- Accompanied clients throughout the entire court process including trials.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, Texas08-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
Timeline
Child Protective Investigations Supervisor
Department of Family and Protective Services
01.2022 - Current
Child Protective Investigator
Department of Family and Protective Services
08.2018 - 01.2022
Protective Services Intake Specialist
Department of Family and Protective Services
04.2017 - 08.2018
Victim Services Coordinator Intern
Hays County District Attorney's Office
06.2015 - 08.2015
Bachelor of Science - Criminal Justice
Texas State University
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