Madison Reyna
Whitney,TX
Summary
Dedicated and socially conscious, I bring diverse cultural experience to my role in case management. Currently, I utilize expertise as a CPS Conservatorship Specialist to focus on areas such as domestic violence education and prevention, substance use and abuse prevention, mental health awareness and treatment, parent-child conflict resolution, and promoting overall well-being of children. In my capacity as a CPS Conservatorship Specialist, I excel in interpersonal communication, organization, and computer skills. Additionally, I am adept at establishing strong client rapport and effectively assessing needs of parents and children to provide appropriate resources.
Overview
6
6
years of professional experience
Work History
CPS Conservatorship Specialist
Department of Family and Protective Services
07.2024 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Documented data and completed accurate updates to case records.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Developed and implemented programs to support children's mental health and well-being.
At Risk Specialist
Itasca ISD
10.2023 - 05.2024
- Developed and implemented effective interventions for students facing various challenges
- Skilled in assessing needs, creating customized action plans, and collaborating with others to support at-risk populations
- Strong communication, problem-solving, and crisis management abilities contribute to a successful history of improving outcomes for vulnerable individuals
- Passionate about making a positive impact and empowering others to achieve their fullest potential
Key Holder
Torrid
03.2019 - 08.2023
- Work with customers to make selections, assist with inventory, and maintain store organization
- Responsible for opening and closing the store, money deposits, company objectives and KPI reports, customer service, and support the management team
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Care Coordinator Intern
Big Country AIDS Resources
12.2021 - 05.2023
- Managed a small caseload and verified eligibility for services and entered information in the data system
- Responsible for writing case notes for client and care coordinator activities, including care plans, multi-assessments, and referrals
- Provided crisis intervention and resolution to individuals experiencing mental health crises
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Communicated with patients, ensuring that medical information was kept private.
Case Manager Intern
Integrated Community Services
05.2021 - 12.2021
- Case management provided for adults with intellectual and physical disabilities
- Identified service needs, and collaborated to provide individualized services and care
- Oversaw a small caseload and manage client conflicts
- Responsible for writing case notes for client and care coordinator activities, including house visits, referrals, check-ins at the day facility, and one-on-one sessions with clients
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
Education
Master of Science - Social Work
Abilene Christian Univerisity
Abilene, TX05-2023
Bachelor of Science - Social Work
Abilene Christian Univerisity
Abilene, TX05-2022
Skills
- Research
- Detail orientation
- Teamwork and collaboration
- Active listening
- Microsoft Office Suite
- Case management
- Relationship building
- Multicultural awareness
Timeline
CPS Conservatorship Specialist
Department of Family and Protective Services
07.2024 - Current
At Risk Specialist
Itasca ISD
10.2023 - 05.2024
Care Coordinator Intern
Big Country AIDS Resources
12.2021 - 05.2023
Case Manager Intern
Integrated Community Services
05.2021 - 12.2021
Key Holder
Torrid
03.2019 - 08.2023
Master of Science - Social Work
Abilene Christian Univerisity
Bachelor of Science - Social Work
Abilene Christian Univerisity
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