Kylee Nicely

• Strengthened team performance by providing regular training and mentorship to Child Protective Investigators.
• Managed challenging caseloads effectively while prioritizing urgent situations that demanded immediate attention or intervention.
• Conducted regular performance reviews of investigators, providing constructive feedback and recognizing accomplishments to boost morale and maintain high levels of job satisfaction.
• Supported investigators in developing comprehensive safety plans for at-risk children, reducing the likelihood of further harm.

• Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
• Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
• Documented all relevant information by filling out forms and completing case reports.
• Assessed each child's unique needs and coordinated delivery of appropriate services and resources.

Review compliance with established program objectives.

Oversee client services by auditing client records and case reviews to ensure consistent and timely services.

Oversee orientation, training, and development for staff.