Teleisha Roberson
Florida City,FL
Summary
Hardworking Child Protective Investigator Supervisor with the physical stamina to perform at optimal levels. A Community Services professional who has worked with cases involving children and parents. Exhibits sound judgment in difficult and high stress situations. Approaches cases with a calm and objective eye, and with the well-being of all involved in mind. Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Attentive Child Protective Investigator unafraid of working hard and striving to find the best solutions for at-risk children. Committed to ensuring both the protection of children and appropriately conducted investigations. Adaptable professional working closely with law enforcement and other partners to promote positive outcomes. Supports youth exiting risky environments and finds appropriate resources.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Child Protective Investigator Supervisor
Department Of Children & Families
06.2014 - Current
- Guide, mentor and motivate 5-6 employees
- Strengthen parents’ abilities to protect their children
- Provide either a reunification or alternative, safe family for the child
- Strong leader of client support and staff
- Maintain composure and perform effectively under stressful conditions.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Documented all relevant information by filling out forms and completing case reports.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Head Cashier Supervisor
Lowes
11.2012 - 06.2014
- Met all customer call guidelines including service levels, handle time and productivity
- Strong leader of customer support staff
- Facilitated inter-departmental communication to effectively provide customer support
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Peer Support Team Leader
AMIKIDS
05.2011 - 10.2012
- Oversaw 5-16 juveniles in a correctional residential facility setting
- Conducted routine and emergency head counts
- Made rounds at specified intervals and conducted head counts and roll calls
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Supervised youth's daily activities, including school, meals and recreation time
- Built solid relationships with staff and residents to help keep the institution safe and secure
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Juvenile Probation Officer Intern
Department of Juvenile Justice
07.2010 - 12.2010
- Ability to understand, interpret and implement policies, law and procedures in regards to Florida Statue Chapter 985
- Knowledge of JJIS (Juvenile Justice Information System)
- Ability to work quickly and efficiently
- Ability to read and review data for accuracy
- Ability to analyze problems and develop and appropriate course of action
- Ability to plan, organize, prioritize, and coordinate work assignments
- Ability to meet and interact with families, community agencies, court personnel and other professionals
- Collaboratively made assessment for treatment/services
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Education
Master of Science - Human Services
Nova Southeastern University-3301 College Ave
Fort Lauderdale, FL03.2020
Bachelor of Science - Criminal Justice, Social Work
Florida International University, Street
11200 SW 8th, Miami, FL2010
Skills
- Exceptional interpersonal communication excellent time management skills Effective problem solver
- Adherence to high client service standards-focused and Excel Exceptional professionalism
- MS Office expert Microsoft Outlook, Word and Excel Effective workflow management
- Supervising Investigations
- Community Service Programs
- Law Enforcement Interaction
- Detailed Records and Reporting
- Conducting Interviews
Certification
- Child Welfare Certified - 2014-Current
Additional Information
Community Volunteer-Silver Linings Program
Timeline
Child Protective Investigator Supervisor
Department Of Children & Families
06.2014 - Current
Head Cashier Supervisor
Lowes
11.2012 - 06.2014
Peer Support Team Leader
AMIKIDS
05.2011 - 10.2012
Juvenile Probation Officer Intern
Department of Juvenile Justice
07.2010 - 12.2010
Master of Science - Human Services
Nova Southeastern University-3301 College Ave
Bachelor of Science - Criminal Justice, Social Work
Florida International University, Street
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