Isaac Pizana
Richland Hills
Summary
Developed essential skills in challenging environment focused on child welfare and protection. Expertise in crisis management and investigative techniques, coupled with strong communication abilities. Seeking to transition into new field utilizing these transferrable skills to make meaningful impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Protective Services Investigator
Texas Department Of Family And Protective Services
10.2022 - Current
- Testified in court hearings as an expert witness, providing essential information for legal decision-making processes.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Contributed to the overall success of the agency''s mission to protect vulnerable children by consistently achieving performance metrics and maintaining high caseload management standards.
- Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
- Strengthened family support networks by connecting clients to relevant community resources and services.
- Promoted team collaboration through active participation in staff meetings, trainings, and ongoing professional development opportunities.
- Maintained open lines of communication with law enforcement agencies to share pertinent information related to ongoing investigations or emergent safety concerns.
- Enhanced family functioning by providing education on positive parenting strategies, child development, and available community resources.
- Expedited case resolutions through diligent documentation, timely report submissions, and effective time management skills.
- Reduced risk of harm to children by identifying immediate safety concerns and implementing appropriate interventions.
Detention Training Officer
City of Hurst
12.2018 - Current
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety
- Took custody of prisoners from arresting officers to begin processing into detention facility
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures
- Supervised and controlled behavior of inmates
- Processed visitors and attorneys arriving to see prisoners
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force
- Conducted physical searches of prisoners and premises in search of weapons and contraband
- Attended to feeding, housing and physical well-being of inmates
- Created and maintained arrest files on all inmates processed through jail
- Mentored new hires, resulting in stronger staff development and increased productivity
- Worked flexible hours across night, weekend and holiday shifts
- Used Microsoft Word and other software tools to create documents and other communications
- Worked with customers to understand needs and provide excellent service
Job Coach/Supervisor
Six Flags Over Texas
08.2016 - 12.2018
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences
- Operated rides and attractions according to written guidelines to reduce injuries
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Worked with management team to implement proper division of responsibilities
Education
Associate of Science - Criminal Justice
Dallas College
Dallas, TX01-2023
High School Diploma - Auto Collision
John A. Dubiski Career High School
06.2017
Skills
- Courtroom testimony
- Legal compliance
- Investigative techniques
- Teamwork and cooperation
- Writing and verbal communication
- Law enforcement interaction
- Problem-solving
- Time management
- Multitasking
- Active listening
- Decision-making
- Interpersonal skills
- Conflict resolution
- Motivational interviewing
Certification
- Notary Public
- TLETS (Texas Law Enforcement Telecommunication System)
- Suicide Detection and Prevention in Correctional Facility
- Self aid buddy First Aid (SABA)
- Interpersonal Communications in Corrections
- Crisis Intervention (MHMR)
- CPR Certification
- 2022-02 Life Saving Award
- Police Training Officer
- CJIS (criminal justice information system security and awareness) Level3
Hobbies and Interests
Training and Leading Others, Fitness and Nutrition, Cross Country, Swimming, Track, Long Boarding, Boxing, Real Estate Investing
Accomplishments
Appointed mentor of the program, responsible for fully training DFPS Investigator Protege's in the field.
Awarded the Life Saving Award at the Hurst Police Department for the saving of a human life.
Languages
Spanish
Limited Working
Timeline
Child Protective Services Investigator
Texas Department Of Family And Protective Services
10.2022 - Current
Detention Training Officer
City of Hurst
12.2018 - Current
Job Coach/Supervisor
Six Flags Over Texas
08.2016 - 12.2018
High School Diploma - Auto Collision
John A. Dubiski Career High School
- Notary Public
- TLETS (Texas Law Enforcement Telecommunication System)
- Suicide Detection and Prevention in Correctional Facility
- Self aid buddy First Aid (SABA)
- Interpersonal Communications in Corrections
- Crisis Intervention (MHMR)
- CPR Certification
- 2022-02 Life Saving Award
- Police Training Officer
- CJIS (criminal justice information system security and awareness) Level3
Associate of Science - Criminal Justice
Dallas College
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