Joshua Hardyman
Lebanon,OH
Summary
Dynamic Store Leader with proven expertise in financial management, team leadership, and operational efficiency. Committed to enhancing customer service and fostering talent development to drive store performance.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Store Leader
Petsmart
Oakley, OH
08.2024 - Current
- Recruited, interviewed, and hired high-performing team members to maintain optimal staffing levels and operational efficiency.
- Onboarded, trained, coached, and mentored associates while developing talent and supporting succession planning.
- Conducted associate performance reviews and implemented performance-management strategies to improve productivity and career development.
- Resolved employee concerns and workplace issues, fostering a positive and collaborative team environment.
- Managed store P&L performance, sales objectives, profitability targets, and shrink-reduction initiatives.
- Controlled operating expenses, including labor, supplies, and facility-related expenditures.
- Monitored operational and security metrics to promote a safe, compliant, and loss-conscious environment.
- Executed company strategies and policies across all areas of store operations, ensuring alignment with leadership directives.
- Resolved escalated customer concerns professionally across in-store, phone, and digital channels.
- Maintained high store standards to create an engaging, welcoming, and customer-focused shopping experience.
- Inventory & Operations
- Managed inventory systems and replenishment processes to maintain strong in-stock performance.
- Conducted regular operational audits to ensure compliance with company standards
- Employee Training & Development
- Customer Service & Conflict Resolution
- Payroll & Labor Management
- Merchandising & Store Operations
- Safety & Compliance
- Community Outreach
Assistant Store Manager
Petsmart
South Lebanon, Ohio
12.2010 - 08.2024
- Responsible for overseeing all daily sales floor operations, including inventory management, merchandising, employee scheduling, hiring, and payroll.
- Maintained high standards of customer service while ensuring efficient store operations, strong team performance, and an organized, customer-focused sales environment.
- Supervised daily store operations and team performance.
- Trained staff on customer service and product knowledge.
- Assisted in inventory management and stock replenishment.
Education
Bachelor in Applied Behavior Analysis - Psychology
Centre College
Danville , KY 08.2004 - 05.2008
Skills
- operational management
- financial acumen
- team leadership
- pet-centric customer care
References
References available upon request.
Timeline
Store Leader
Petsmart
08.2024 - Current
Assistant Store Manager
Petsmart
12.2010 - 08.2024
Bachelor in Applied Behavior Analysis - Psychology
Centre College
08.2004 - 05.2008