Patrick Crouse
Charleston
Summary
Hardworking and experienced hospitality professional with more than 11 years of experience in leading teams, ensuring customer satisfaction, and getting results. Skilled in kitchen management, culinary expertise, and event planning. Proficient in human resources, budgeting, and sales management. Proven ability to manage complex operations and develop team members.
Overview
13
13
years of professional experience
Work History
Store Leader
7-eleven
Charleston
06.2025 - Current
- Led daily store operations to ensure optimal customer service and product availability.
- Managed inventory levels and conducted regular stock audits to maintain accuracy.
- Trained and supervised team members to enhance performance and efficiency.
Director of Dining Services
EDGEWOOD SUMMIT
Charleston
04.2022 - 02.2025
Hospitality Manager
Sheetz
Hurricane
12.2018 - 03.2022
- Ensures customers receive a wow experience
- Developing team members
- Acquiring and retaining top talent
- Investigating and resolving personnel issues
- Maintaining product par levels based on business and sales.
Pool Manager
Putnam county parks and recreations.
Hurricane
06.2018 - 09.2018
Forklift Technician
Kenco Logistics
Chattanooga
03.2017 - 06.2018
Culinary Specialist
U.S. Navy
Norfolk
09.2012 - 09.2016
- Manager 120+ sailors in the timely cooking of 4 meals a day and for 6500 sailors
Education
N/a - Social working
Concord University
Athens, WVSkills
- Leadership Training
- Hospitality Management
- Culinary Experience
- Catering
- Restaurant Management
- Event Planning
- Budgeting
- Kitchen Management Experience
- Kitchen Experience
- Pricing
- Management
- Sales Management
- Events Management
- Banquet Experience
- Supervising Experience
- Negotiation
- Cooking
- Human resources
- Labor cost analysis
- Restaurant experience
- Menu planning
- Merchandising
- Customer service
- Leadership
- Conflict management
- Training & development
- Teaching
- Forklift
- Communication skills
- Microsoft Office
- Inventory management
- Team leadership
- Customer experience
- Staff training
- Visual merchandising
- Customer relationship management
- Operational analysis
- Process improvement
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Performance evaluation
- Employee engagement
- Team management
- Store operations
- Promotions planning
- Store safety
- Performance reviews
- Customer loyalty and retention
- Employee scheduling
- Verbal and written communication
- Cash management
- Payroll management
- Problem-solving
- Loss prevention procedures
- Scheduling coordination
- Sales strategies
- Employee management
- Budget planning
- Product rotation
- Staff supervision
- Delegating work
- Shift scheduling
- Employee terminations
- Team development
- Work Planning and Prioritization
- Employee training
- Recruiting and hiring
- Promotional events
- Competitor monitoring
- Supply ordering
- Team building and leadership
- Performance assessment
- Resource allocation
- Policies and procedures
- Sales promotions
- Sales promotion
- Operations management
- Flexible schedule
- Multitasking and organization
- Sales floor oversight
- Customer experience management
- Schedule coordination
- Special events
- Documentation and reporting
- Report generation
- Bank and safe deposits
- Restocking oversight
- Loss prevention
- Leading staff meetings
- Store opening and closing
Military Service
Navy, United States, E-4, 09/12, 09/18
Timeline
Store Leader
7-eleven
06.2025 - Current
Director of Dining Services
EDGEWOOD SUMMIT
04.2022 - 02.2025
Hospitality Manager
Sheetz
12.2018 - 03.2022
Pool Manager
Putnam county parks and recreations.
06.2018 - 09.2018
Forklift Technician
Kenco Logistics
03.2017 - 06.2018
Culinary Specialist
U.S. Navy
09.2012 - 09.2016
N/a - Social working
Concord University