Ashley Tapia

• Led daily store operations, ensuring efficient service, product quality, cleanliness, and a high level of customer satisfaction.
• Created and managed employee schedules based on staffing needs, employee availability, and business demands.
• Supervised and monitored team-member performance, providing ongoing coaching and communicating feedback, performance concerns, and development opportunities to management.
• Trained and onboarded new employees, providing hands-on training and ensuring team members understood company procedures and operational standards.
• Managed weekly and monthly inventory, maintaining accurate product counts and monitoring inventory levels to support effective ordering and minimize shortages.
• Managed product ordering twice weekly, including placing orders, receiving deliveries, verifying products, and processing invoices through MarketMan.
• Managed and tracked store waste through MarketMan while identifying operational issues contributing to waste.
• Implemented process improvements to reduce product waste, improve preparation procedures, and increase overall store efficiency.
• Resolved POS system issues, customer concerns, and day-to-day operational problems, minimizing disruptions to store operations.
• Worked alongside team members while maintaining leadership oversight, ensuring company standards and procedures were consistently followed.
• Communicated regularly with management regarding staffing, inventory, employee performance, operational challenges, and opportunities for improvement.
• Took initiative in identifying store issues and developing solutions to improve organization, efficiency, service, and overall store performance.
• Acted as the primary leadership contact for team members outside of scheduled shifts, providing operational guidance, resolving employee concerns, and supporting the team with day-to-day decisions to maintain consistent store operations.

Leadership & Performance Highlights

• Recognized by District Leadership as a top-performing Store Lead and frequently used as an example of strong store leadership and operational execution.
• Consistently received positive feedback from District Leadership, HR, management, and team members for reliability, communication, responsiveness, and leadership.
• Proactively sought feedback from leadership to identify opportunities for improvement and ensure expectations were consistently exceeded.
• Demonstrated strong ownership by independently identifying and resolving operational issues before escalating them to management.
• Quickly learned new systems, processes, and procedures and consistently implemented leadership direction across the team.
• Built strong team relationships and maintained a positive, accountable work environment that encouraged team members to perform at a high level.
• Demonstrated strong numerical and analytical skills through inventory management, ordering, waste tracking, scheduling, and monitoring operational performance.

• Provided friendly and efficient customer service, assisting customers with menu questions, orders, and product recommendations.
• Prepared and served açaí bowls, smoothies, toppings, and beverages according to company quality and presentation standards.
• Operated POS system, processed customer transactions and payments efficiently, and managed register responsibilities.
• Completed daily food preparation, restocked inventory, and executed opening/closing duties to ensure smooth operations.
• Maintained clean, organized, and sanitary store, adhering to food-safety and company standards to enhance customer experience.
• Completed daily food preparation, restocking, opening/closing duties, and assigned operational tasks.
• Maintained a clean, organized, and sanitary store while following food-safety and company standards.
• Assisted with inventory organization, receiving deliveries, and proper product rotation.