NILSON GONELL
Bronx
Summary
Dynamic retail leader with over 14 years of experience in multi-unit management, specializing in driving top-line growth, operational excellence, and talent development within flagship and high-volume stores generating up to $40M annually. Success in building high-performing leadership teams, enhancing profitability, and executing strategic initiatives that elevate customer experience and business performance. Recognized for cultivating future leaders, navigating change effectively, and delivering consistent, measurable results in competitive retail landscapes. Equipped to enhance district-wide performance through innovative talent strategies and robust operational execution.
Overview
14
14
years of professional experience
Work History
Store Leader
Everlane
2025.01 - Current
- Directed implementation of brand strategy within store environment. Accountable for driving sales and operational excellence through a customer-centric culture. Oversaw team development, store performance management, and visual merchandising execution while upholding brand values.
General Manager, Top 100 Store
Gap Inc., Old Navy
2020.10 - 2025.01
- Directed store operations to drive profitable sales and enhance team performance. Provided strategic guidance to store team, aligning daily activities with Old Navy's brand vision. Achieved key performance metrics and exceeded profitability targets through effective leadership. Implemented coaching and training programs focused on business analysis and performance improvement. Developed comprehensive store business plan to optimize sales through accurate forecasting and efficient scheduling. Ensured accountability within the team through the sales and service leader program. Cultivated a positive talent development culture aligned with company initiatives. Mentored direct leadership team and identified key talent for growth opportunities. Established an inclusive environment that promotes learning and high performance through effective coaching. Served as primary communicator for brand market and territory initiatives to store team. Owned and executed the sales and service leader program to drive results. Achieved significant improvements in hourly segments and key performance indicators through team leadership. Fostered a culture of readiness, approachability, and urgency in accordance with Old Navy standards.
Flagship General Manager, Customer Operations
Gap Inc., Old Navy
2018.01 - 2020.10
- Directed store operations to maximize sales and profitability. Provided strategic direction to store team, ensuring alignment with Old Navy's brand vision. Achieved key performance metrics through proactive management and accountability. Implemented coaching and training programs focused on business analysis to enhance operational efficiency. Developed comprehensive business plans to drive sales through effective forecasting and scheduling. Championed accountability within the team through the sales and service leader program. Established a positive culture of talent development aligned with company initiatives. Personally coached and developed leadership team and key talent to strengthen store capabilities. Created an inclusive environment that fosters learning and high performance through effective talent acquisition and coaching. Served as primary change leader and subject matter expert for brand initiatives. Executed sales and service leader program to deliver results in hourly segments. Drove brand loyalty by leading team with urgency and accountability as defined by Old Navy standards.
Earlier Leadership Roles
Gap Inc., Old Navy
2012.10 - 2017.01
- Pricing Specialist | Assistant Manager, Service & Training Manager | Assistant General Manager, Customer Operations
Education
No Degree - Management in Business Operations
Baruch College, CUNY
New York, NYSkills
- Profit and loss management
- Sales growth strategies
- Talent strategy development
- Executive Coaching & Leadership Development
- Process optimization
- Customer Experience Strategy
- Business Planning & Forecasting
- Workforce Optimization
- Change Leadership
- KPI Performance Management
- Cross-Functional Collaboration
- Culture Development & Engagement
- High-Volume Flagship Leadership
LANGUAGES
English – Fluent
Spanish – Professional Working Proficiency
Timeline
Store Leader
Everlane
2025.01 - Current
General Manager, Top 100 Store
Gap Inc., Old Navy
2020.10 - 2025.01
Flagship General Manager, Customer Operations
Gap Inc., Old Navy
2018.01 - 2020.10
Earlier Leadership Roles
Gap Inc., Old Navy
2012.10 - 2017.01
No Degree - Management in Business Operations
Baruch College, CUNY