James Hallett
Rising Sun,MD
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
18
18
years of professional experience
Work History
Store Leader
PetSmart
10.2023 - Current
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Elevated team performance with motivational approach and excellent training abilities.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
Area Manager
Amazon
03.2022 - 10.2023
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
Store Manager
Hobby Lobby
09.2017 - 03.2022
- Opened new Hobby Lobby store in Athol, MA
- Hired, trained and developed new staff
- All responsibilities of management including Customer Service, P&L, Merchandising, Inventory Control and Personnel Accountability.
Co-Manager
Hobby Lobby
05.2017 - 10.2017
- Lead team in successful Seasonal Changeover
- Learned Hobby Lobby Policy and Procedures
- Promoted to Store Manager in only 3 months.
Store Manager
Lowes
01.2007 - 01.2017
- Store Manager for 5 years
- Administrative Manager for 5 years
- Lead store management team and overall store operation including responsibility for sales, credit, customer service, retention, human resources, profit and loss, inventory, expense management and store presentation
- Provide leadership of associate development, ensuring best practices, communication, business analysis and expense management.
Education
B.S. Health and Physical Education -
Slippery Rock University
05.1988
Skills
- Store Operations
- Profit and Loss
- Customer Service
- Team Building
- Driving Results
- Time Management
- Loss Prevention
- Merchandising
- Inventory Management and Control
- Sales
- Personnel Development
- Recruiting and Hiring
- Store operations
Othercompanies
- Target
- Wal-Mart
- Rent-a-Center
- Sugar Creek Stores
- Convenient Food Mart
- FootLocker
- Hermans World of Sporting Goods
Hobbies and Interests
- Sports
- Collecting
Timeline
Store Leader
PetSmart
10.2023 - Current
Area Manager
Amazon
03.2022 - 10.2023
Store Manager
Hobby Lobby
09.2017 - 03.2022
Co-Manager
Hobby Lobby
05.2017 - 10.2017
Store Manager
Lowes
01.2007 - 01.2017
B.S. Health and Physical Education -
Slippery Rock University