Peyton Reffitt
Lazy Dog Restaurants
McKinney,TX
6
years of professional experience
Customer-oriented professional with extensive experience in fast-paced environments. Expertise in active listening, problem-solving, and conflict resolution enhances the customer experience. Proficient in managing inquiries and transactions using technology and POS systems, while effectively multitasking. Strong communicator with a commitment to delivering empathetic customer support.
Work History
Server / Host / Take-Out
3 Years 2 Months- Delivered friendly and professional customer service while assisting multiple customers and managing competing requests, enhancing overall customer satisfaction.
- Actively listened to customer needs, answered questions, and addressed concerns to ensure a positive customer experience.
- Managed multiple tasks and customer requests simultaneously, maintaining accuracy and attention to detail to support seamless service delivery.
- Address customer complaints professionally and work toward effective solutions.
- Communicate clearly with customers and team members to ensure requests are understood and handled correctly.
- Adapt quickly to changing priorities while maintaining a calm and professional demeanor.
- Use POS and order-entry systems to accurately process customer orders and transactions.
To-Go Specialist
2 Months- Facilitated phone and in-person orders, delivering friendly and professional service to enhance customer experience.
- Resolved customer inquiries and concerns about orders and services, ensuring satisfaction and clarity.
- Answered customer questions and addressed concerns regarding orders and services.
- Coordinated multiple customer orders during peak times, sustaining professionalism and meticulous attention to detail.
- Communicated with team members to ensure customer requests were completed accurately and efficiently.
Store Associate / Cashier / Stocking
2 Months- Delivered customer service by addressing inquiries, fulfilling customer needs, and resolving concerns to enhance overall shopping experience.
- Provided customer service by answering questions, assisting with customer needs, and resolving concerns.
- Assisted customers in locating products and provided helpful information based on their needs.
- Ensured accuracy and attention to detail while juggling various responsibilities in a fast-paced environment to support smooth operations.
- Followed company procedures while maintaining a professional and helpful attitude toward customers.
Hostess
5 Months- Welcomed and assisted customers to create a positive first impression.
- Coordinated seating and addressed customer needs through effective communication with customers and team members.
- Responded to customer questions and requests while maintaining a positive customer experience.
- Managed multiple responsibilities in a fast-paced environment while ensuring high attention to detail.
- Supported team operations by coordinating with staff and efficiently assisting customers.
Education
High School Diploma
Skills
POS Systems & Cash Handling
Customer inquiries
Attention to detail
Multitasking
Effective communication
Active listening
Client relations
Team collaboration
Fast-paced work
Problem solving
Software training
Professional and Friendly Demeanor
HIPAA compliance
Patient confidentiality
Data entry proficiency
Policy adherence
Empathy and patience
Customer service
Multitasking and organization
Data entry
Quality assurance
Phone and email etiquette
Verbal and written communication
Timeline
Server / Host / Take-Out
Lazy Dog Restaurants
06.2023 - CurrentRead More
To-Go Specialist
IHOP
03.2023 - 05.2023Read More
Store Associate / Cashier / Stocking
Walgreens Boots Alliance
09.2022 - 11.2022Read More
Hostess
Tricky Fish
08.2020 - 01.2021Read More
Choice High School
High School Diploma
Read More