Joshua Harlan
Woodmere,OH
Summary
Proactive and meticulous owner/operator and manager with over 30 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation.
Overview
15
15
years of professional experience
Work History
Manager
Game One, Inc. (Whirlyball/Lasersport)
07.2021 - Current
- Customer Service
- Event invoicing and cash handling.
- Corporate event liaison
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Overseeing Shift-employees
- Staff/referee events as needed
- Minor whirlyball, bowling alley, and laser tag repairs
Owner/Operator
Imaginary Worlds Comics
04.2015 - 03.2020
- Managed all aspects of the business including, purchasing, marketing, space planning, online sales, payroll, human resources.
- Increased customer satisfaction by providing high-quality services and timely communication resulting in improved customer loyalty.
- Reviewed operational records and forecasted trends to successfully manage both income and expenses
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Overseeing inventory management, reducing waste, and maintaining adequate stock levels to meet demand.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Independent Contractor/Disk Jockey
DJ Daddy Moses
08.2008 - 12.2014
- Collaborated with event organizers to customize music selections for specific themes or occasions.
- Kept abreast of industry trends to stay competitive in the ever-changing DJ landscape.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained high volume of bookings by advertising through traditional, digital and social media channels.
Event Coordinator/Event Staff
CBS Radio
08.2008 - 12.2011
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Education
Associate of Arts - Industrial and Visual Design
Art Institute of Pittsburg
Pittsburgh, PA05.1991
GED -
Cleveland Heights High School
Cleveland Heights, OH06.1990
Skills
- Customer Relationship Management
- Sales and marketing
- Forecasting and budgeting
- Investor relations
- Merchandising and Space Planning
- Time Management
- Human Resources Management
- Emotional Intelligence
Timeline
Manager
Game One, Inc. (Whirlyball/Lasersport)
07.2021 - Current
Owner/Operator
Imaginary Worlds Comics
04.2015 - 03.2020
Independent Contractor/Disk Jockey
DJ Daddy Moses
08.2008 - 12.2014
Event Coordinator/Event Staff
CBS Radio
08.2008 - 12.2011
Associate of Arts - Industrial and Visual Design
Art Institute of Pittsburg
GED -
Cleveland Heights High School
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