Joshua Harley
Phoenix,AZ
Summary
Pursuing a full-time role that leverages strong interpersonal, time management, and problem-solving skills. Proven experience in customer relationship management, driving sales through persuasive communication, and fostering loyalty. Collaborative team player with a track record of achieving sales goals and maintaining a positive customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Cox Communications
Phoenix, AZ
03.2025 - Current
- During my tenure at Cox Communications, I consistently excelled in connecting with customers to understand their unique needs and deliver tailored service solutions. Through active listening and a consultative sales approach, I achieved a sales conversion rate of over 35%, exceeding team targets by 15% on average. I regularly ranked in the top 10% of sales agents and contributed to a 20% increase in average revenue per sale within my team. My ability to clearly communicate product benefits and build trust with customers led to a 95% customer satisfaction rating and helped strengthen long-term customer loyalty.
Sales Specialist
az wire and cable
Phoenix, AZ
01.2018 - 07.2025
- In my role as an Inside Sales Representative, I managed a portfolio of over 100 active customer accounts, responding to a high volume of inbound inquiries via phone, email, and chat. I provided detailed product information, pricing, and technical support to help clients select the appropriate wire and cable products based on their project specifications. I consistently processed an average of 40+ orders per day with 99% accuracy, ensuring all order details—such as product specifications, quantities, and delivery requirements—were entered and fulfilled correctly. I regularly generated formal quotes for both standard and complex orders, contributing to a 20% increase in closed sales within my territory. Through proactive communication and diligent follow-up, I maintained strong, long-term customer relationships and achieved a customer satisfaction rating of 95%. I also supported the outside sales team by preparing quotes, managing CRM records, and tracking order progress, helping streamline operations and close high-value deals. Additionally, I monitored inventory levels and collaborated with the purchasing team to maintain product availability, reducing backorder issues by 30%.
Service Technician
Power Ford
Phoenix, AZ
01.2014 - 01.2018
- As a Ford-certified technician, I specialize in diagnosing and resolving complex mechanical, electrical, and electronic issues using advanced tools, including Ford’s IDS and FDRS systems. I have successfully completed over 1,000 vehicle diagnostics and repairs, consistently maintaining a first-time fix rate of 92%, which reduces repeat service visits and improves customer satisfaction. My work spans a wide range of components—from engines and transmissions to braking systems, electronics, and HVAC units—with a 98% compliance rate with Ford’s repair standards. I conduct thorough vehicle inspections, complete warranty repairs in line with Ford’s documentation requirements, and collaborate with service advisors to ensure seamless workflow and timely updates. I stay current on all technical service bulletins, recall notices, and evolving repair protocols, attending regular training sessions and earning top scores in Ford’s ongoing technician certification assessments. In addition to maintaining a clean, OSHA-compliant workspace, I have helped reduce shop downtime by 15% through proactive tool maintenance and organization.
Education
Associate of Science - AS - Automobile/Automotive Mechanics Technology/Technician
Universal Technical Institute of Arizona Inc
Avondale, AZ01.2016
High School Diploma -
Centennial
Peoria, AZ05.2012
Skills
- Sales and Marketing
- Customer service
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Sales expertise
- Sales strategies
- Sales training
- Order processing
- Cold calling
- B2B sales and customer service
Accomplishments
- Exceeded monthly quota countless times.
- Business Development - Initiated two key partnerships which resulted in [30%] revenue growth.
Certification
Introduction to Cloud Computing
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- Woodworking
- I like looking at the stars and learning about constellations
- Music
- Backpacking and Hiking
- Auto Repair/Restoration
- Video Game Design
- Food Photography
- Photography
- Outdoor Recreation
Timeline
Sales Associate
Cox Communications
03.2025 - Current
Sales Specialist
az wire and cable
01.2018 - 07.2025
Service Technician
Power Ford
01.2014 - 01.2018
High School Diploma -
Centennial
Associate of Science - AS - Automobile/Automotive Mechanics Technology/Technician
Universal Technical Institute of Arizona Inc
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