Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Hart

Salt Lake City,UT

Summary

Energetic and personable individual with talent for building meaningful connections and providing exceptional support. Familiar with customer relationship management and equipped with strong communication and problem-solving skills. Committed to delivering high-quality service and enhancing client satisfaction.

Overview

2
2
years of professional experience

Work History

Client Services Associate

Scipher Medicine
09.2023 - Current
  • Provide outbound communication with medical providers to resolve issues with specimens and paperwork received with specimens
  • Assist account executives with providing medical providers with the correct resources and directing patients to the right therapy
  • Maintain courtesy and be composed under any circumstances
  • Increased client retention through proactive outreach efforts and regular follow-up communications.
  • Served as primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries.

Client Support Center Analyst

Athenahealth
05.2023 - 08.2023
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Collaborated with cross-functional teams to address complex technical issues, resulting in faster problem resolution.
  • Managed escalated cases with professionalism and urgency, prioritizing critical issues effectively while balancing multiple priorities simultaneously.
  • Provided high-quality remote assistance to customers, ensuring timely issue resolution and minimized downtime.

Medical Scribe – Emergency Department

ScribeAmerica
08.2022 - 05.2023
  • Updating patient history, physical exam, and other pertinent health information in the patient
  • Organizing and sending all documentation to physician for review
  • Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
  • Place orders communicated by the provider for the patients care

Education

Bachelor of Science - Biomedical Sciences

Arizona State University
Tempe
05.2023

Skills

  • Attention to detail
  • Hardworking
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • CRM software expertise
  • Sales support
  • Client relationship building

Timeline

Client Services Associate

Scipher Medicine
09.2023 - Current

Client Support Center Analyst

Athenahealth
05.2023 - 08.2023

Medical Scribe – Emergency Department

ScribeAmerica
08.2022 - 05.2023

Bachelor of Science - Biomedical Sciences

Arizona State University

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Joshua Hart