Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Hawthorne

Banning,CA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service.

Overview

13
13
years of professional experience
2014
2014
years of post-secondary education

Work History

Apprentice Bartender

Casino Morongo Resort and Spa
Cabazon
09.2023 - Current
  • Prepared and served a variety of beverages to guests.
  • Maintained cleanliness and organization of the bar area.
  • Assisted bartenders with cocktail preparation and presentation.
  • Engaged with guests to enhance their overall experience.
  • Followed safety and health guidelines in beverage service.
  • Collaborated with team members to ensure smooth operations.
  • Provided support during busy shifts to manage customer flow.
  • Followed all safety regulations set by state laws regarding alcohol consumption by minors.
  • Processed payments using POS systems accurately and efficiently.
  • Checked identification of patrons to verify age requirements for purchase of alcoholic beverages.
  • Kept track of drink orders from wait staff or directly from guests to ensure accuracy in delivery.
  • Organized and served drinks to customers in a timely manner according to established procedures.
  • Prepared garnishes for drinks such as slices of lemon or lime, olives, onions .
  • Demonstrated knowledge of all standard drink recipes used by the establishment.
  • Continuously monitored guest satisfaction levels through direct interaction with customers.
  • Mixed ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
  • Educated guests on menu items, making recommendations when appropriate.
  • Stocked shelves with an assortment of liquors, beers and wines based on inventory needs.
  • Provided assistance to other bartenders during peak hours or special events.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Poured wine, beer, and cocktails for patrons.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.

Liquor Clerk

Casino Morongo Resort and Spa
Cabazon, California
09.2021 - 03.2022
  • Assisted customers in selecting and purchasing various liquor products.
  • Maintained organized inventory and ensured proper stock levels on shelves.
  • Operated cash register and processed transactions efficiently.
  • Monitored product expiration dates and removed outdated items promptly.
  • Restocked shelves as needed throughout the day.
  • Inspected returned items for damage or tampering prior to restocking them on shelves.
  • Organized backroom storage areas to ensure efficient retrieval of products when needed.
  • Rotated stock regularly to maintain freshness and quality of inventory.
  • Conducted regular checks of expiration dates on alcohol bottles before restocking them.
  • Ordered, received, inventoried, and stocked liquor items on shelves.
  • Maintained cleanliness of the store area including floors, shelves, and counters.
  • Ensured that all alcoholic beverages were stored properly according to state regulations.

Server

Casino Morongo Resort and Spa
Cabazon
06.2013 - 05.2020
  • Provided exceptional customer service to enhance guest experiences at the resort.
  • Managed food and beverage orders efficiently during high-volume service periods.
  • Collaborated with kitchen staff to ensure timely and accurate meal delivery.
  • Handled cash transactions and processed payments accurately at the end of shifts.
  • Resolved guest concerns promptly to maintain high satisfaction levels at the casino.
  • Engaged with guests to build rapport and encourage repeat visits to the resort.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

Casino Dealing School

Mac Casino Dealing School
Yucaipa, CA
02.2026 - 03.2026

Banning High
Banning, CA

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Beverage preparation
  • Communication skills
  • Food safety
  • Team collaboration
  • Team member support
  • Point-of-sale system
  • Banquet coordination
  • Guest engagement
  • Point of sale (POS) system operations
  • Order accuracy
  • High volume dining
  • Liquor, wine, and food service
  • Effective customer upselling
  • Guest relations management
  • Positive guest interactions
  • Positive and professional
  • Calm demeanor
  • Price memorization
  • Hospitality service expertise
  • Dining crew workflow optimization
  • Customer feedback management
  • Shift management
  • POS operation
  • Responsible beverage service
  • Strong work ethic
  • Professional appearance

Timeline

Casino Dealing School

Mac Casino Dealing School
02.2026 - 03.2026

Apprentice Bartender

Casino Morongo Resort and Spa
09.2023 - Current

Liquor Clerk

Casino Morongo Resort and Spa
09.2021 - 03.2022

Server

Casino Morongo Resort and Spa
06.2013 - 05.2020

Banning High
Joshua Hawthorne