Minh Cao
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record at Treasure Island Hotel & Casino, adept in beverage preparation and customer service. Excelled in enhancing customer satisfaction and loyalty, while demonstrating exceptional communication and teamwork. Skilled in cleanliness and sanitation, ensuring compliance with health codes. Successfully managed high-volume events, significantly contributing to team morale and operational efficiency. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Apprentice Bartender
Treasure Island Hotel & Casino
Las Vegas, NV
07.2023 - Current
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Proactively communicated with management about any potential issues or concerns related to bar operations.
- Handled cash transactions responsibly while adhering to the establishment''s financial policies and procedures.
- Prepared garnishes, syrups, bitters, and other essential components ahead of time for seamless shift execution.
- Demonstrated adaptability by cross-training in other service positions when needed to support overall restaurant operations.
- Maintained professionalism under pressure during peak hours or challenging situations involving difficult patrons.
- Expanded knowledge of wine varietals, beer styles, and spirits through ongoing education and tastings.
- Contributed to team morale by actively participating in staff meetings and supporting coworkers during busy periods.
- Provided attentive service to patrons during high-volume shifts, keeping wait times to a minimum.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bar environment.
Food Truck Manager
Tainamite
Los Angeles, CA
06.2010 - 03.2020
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Bachelor Of Applied Science In Information Technology - Computer Science
University of Phoenix
07.2006
Skills
- Excellent customer service
- Strong Communication Skills
- Team player attitude
- Reliability and punctuality
- Cleanliness and sanitation
- Cash handling proficiency
- Handling Difficult Customers
- Alcohol awareness
- Menu Memorization
- Drink Presentation
- Glassware knowledge
- Basic mixology knowledge
- Pouring Accuracy
- Basic cocktail recipes
- Knowledge of garnishes
- Building rapport with guests
- Wine and beer familiarity
- Customer Service
- Highly reliable
- Outgoing Personality
- Customer service expertise
- Professional Appearance
- Health codes compliance
- Changing beer kegs
- Beverage Preparation
- Fluency in Language
- Conversant in Language
- Teamwork and Collaboration
- Time Management
- Multitasking
- Food and Beverage Service
Certification
- Licensed Job Title - Servsafe Food Handlers Certification (California), Food Handlers Certification (Nevada)
- Area of certification Training - Culinary Bartending School Las Vegas. Pour Card June 2024
- Area of certification Training - ABC Bartending School, Las Vegas May 2023
Languages
Vietnamese
Native or Bilingual
Timeline
Apprentice Bartender
Treasure Island Hotel & Casino
07.2023 - Current
Food Truck Manager
Tainamite
06.2010 - 03.2020
Bachelor Of Applied Science In Information Technology - Computer Science
University of Phoenix