Matthew Amundson
Las Vegas,NV
Summary
Capable Barback passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume establishments.
Overview
12
12
years of professional experience
Work History
Apprentice Bartender
Tropicana Hotel And Casino
03.2022 - 10.2022
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Timeshare Sales Representative
Wyndham Grand Desert
06.2021 - 12.2021
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Maintained client lead database and consistently updated information to keep data current.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
Bartender
Jackpot Joanies
11.2020 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Bell Captain
Trump International Hotel Las Vegas
08.2009 - 03.2020
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Escorted guests to assigned rooms and transported luggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
Education
No Degree - General Studies
CSN
Las Vegas, NVHigh School Diploma -
Silverado High School
Las Vegas, NV06.1996
Skills
- Self-Motivated
- Flexible and Adaptable
- Teambuilding
- Excellent Communication
- Attention to Detail
- Decision-Making
- Problem-Solving
Timeline
Apprentice Bartender
Tropicana Hotel And Casino
03.2022 - 10.2022
Timeshare Sales Representative
Wyndham Grand Desert
06.2021 - 12.2021
Bartender
Jackpot Joanies
11.2020 - 06.2021
Bell Captain
Trump International Hotel Las Vegas
08.2009 - 03.2020
No Degree - General Studies
CSN
High School Diploma -
Silverado High School
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