Joshua Haynes
Chicago,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to exceed goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
United Parcel Service, UPS
1 UPS WAY, Hodgkins, IL 60525
11.2018 - Current
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Courier Driver
Atlas Express Courier INC
1617 Wright Boulevard, Schaumburg , IL
02.2023 - 01.2024
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Security Officer
Luna Security Services
717 N Wolcott, Chicago, IL
05.2017 - 10.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
No Degree - Psychology
Southern Illinois University Edwardsville
Edwardsville, ILHigh School Diploma -
Muchin College Prep
Chicago, IL06.2017
Skills
- Staff Evaluation
- Decision Making
- Strategic Planning
- Organizational Skills
- Problem Solving
- Staff Management
- Analytical Thinking
- Logistics Management
- Scheduling
- Decision-Making
- Documentation and Recordkeeping
- Inventory Management
Accomplishments
2022 UPS MVP( Most Valuable Supervisor)
Timeline
Courier Driver
Atlas Express Courier INC
02.2023 - 01.2024
Supervisor of Operations
United Parcel Service, UPS
11.2018 - Current
Security Officer
Luna Security Services
05.2017 - 10.2018
No Degree - Psychology
Southern Illinois University Edwardsville
High School Diploma -
Muchin College Prep