Joshua Hays
Geneva,IL
Summary
Dedicated printing industry professional with two years of hands-on experience in a small printing company. Adept at managing a wide range of tasks and responsibilities across various facets of the business. Proven track record of consistently delivering high-quality products and exceptional customer service. Possesses a comprehensive understanding of printing technologies, materials, and production methods.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Yorke Printe Shoppe
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Problem solve and improve internal processes
Personal Shopper
Walmart
05.2020 - 12.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
Mcdonalds
05.2015 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Mathematics And Chemistry
Aurora University
Aurora, IL12.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
Yorke Printe Shoppe
01.2022 - Current
Personal Shopper
Walmart
05.2020 - 12.2021
Cashier
Mcdonalds
05.2015 - 12.2021
Bachelor of Science - Mathematics And Chemistry
Aurora University
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