Joshua Heck
Hazleton
Summary
Resourceful employee focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations
Skilled in maintaining community safety through expedient resolution of domestic and public disturbances. Excellent communicator with aptitude for defusing high-pressure situations.
Enthusiastic case manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in mental health, social work (micro, macro) and counseling.
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.
Overview
18
18
years of professional experience
Work History
Operator
Jeld-Wen Windows & Doors
Pottsville, PA
06.2022 - Current
- Operated machinery for window and door assembly, ensuring quality control throughout production processes.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime during manufacturing operations.
- Maintained compliance with safety protocols, contributing to a secure work environment for all staff members.
- Trained new operators on equipment usage and best practices to enhance team productivity and efficiency.
- Streamlined workflow processes, reducing material waste and improving overall operational effectiveness in production lines.
- Assisted in inventory management, ensuring adequate supply levels for uninterrupted manufacturing operations.
Municipal Law Enforcement Officer
Butler Township Police Department
Drums, PA
11.2016 - 05.2022
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Patrolled Drums, Freeland, and Hazle Township locations to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Counselor, Case Manager
United Children's Home
West Hazleton, PA
12.2012 - 09.2016
- Identified care needs of individual patients and coordinated responses based on physician advice.
- Guided clients in developing skills and strategies for dealing with problems.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Engaged clients in conversation to determine feelings and apprehensions.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
Case Manager, Teacher, Coach (Life/Football)
Glen Mills School
Glen Mills, PA
05.2008 - 12.2013
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Participated in professional growth programs to support special education improvement efforts.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based
- Educated patients and loved ones about different treatment options and outside care approaches
- Assisted with assessments to identify student academic level and guided instruction.
Education
Bachelor of Social Work - Social Work
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2008
Act 120 - Law Enforcement
Lackawanna College
Scranton, PA06.2016
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2003
Skills
- Emergency Management
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
Crime Prevention
Weapons training
Court testimony
Background investigations
Crime investigation
Public relations understanding
Civil and criminal law expertise
Safety and security
Interpersonal Communication
Timeline
Operator
Jeld-Wen Windows & Doors
06.2022 - Current
Municipal Law Enforcement Officer
Butler Township Police Department
11.2016 - 05.2022
Counselor, Case Manager
United Children's Home
12.2012 - 09.2016
Case Manager, Teacher, Coach (Life/Football)
Glen Mills School
05.2008 - 12.2013
Act 120 - Law Enforcement
Lackawanna College
High School Diploma -
Hazleton Area High School
Bachelor of Social Work - Social Work
Bloomsburg University of Pennsylvania
Personal Information
Title: Law Enforcement, Social Work, Case Manager.