Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Joshua Henderson

Zirconia,NC

Summary

Dedicated logistics professional with a robust blend of technical skills and interpersonal abilities with a strong work ethic and a commitment to excellence in logistics coordinations and customer service. . Adept at fostering positive relationships, leading cross-functional teams, and driving process improvements. Known for a proactive approach and a talent for problem-solving with a proven ability to learn quickly, handle complex tasks, and lead teams. Committed to continuous personal and professional growth.


Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Overview

19
19
years of professional experience

Work History

Outbound Operations Supervisor

Southeastern Freight Lines
02.2022 - 06.2024
  • Scheduled labor to complete jobs on time and within budget, resulting in a 15% increase in operational efficiency.
  • Implemented safety practices, reducing job site hazards by 20%.
  • Operated heavy machinery including forklifts, improving team productivity by 30%.
  • Solved problems with initiative and sound judgment, leading to a 25% decrease in operational issues.
  • Delivered exceptional customer service, resulting in a 10% increase in customer satisfaction.
  • Developed strong relationships with vendors to negotiate favorable pricing agreements on packaging materials and shipping supplies, leading to significant cost savings for the company.
  • Increased customer satisfaction with timely product deliveries by maintaining open communication between the warehouse team, carriers, and customers.

Road Driver

UPS Freight
03.2013 - 02.2022
  • Drove routes up to 600 miles, delivering diverse loads on time 95% of the time.
  • Complied fully with regulations, maintaining a 100% safety record.
  • Transported dangerous goods, following safety procedures to ensure 0 incidents.
  • Adapted to local and long-haul routes based on company needs, demonstrating flexibility and reliability.
  • Enhanced customer satisfaction by delivering shipments on time and in excellent condition.
  • Reduced fuel costs with efficient route planning and driving techniques.
  • Collaborated with dispatchers for timely pick-ups and drop-offs, ensuring accurate delivery information.
  • Navigated through various weather conditions and road hazards, prioritizing safety at all times.
  • Managed paperwork accurately, including logs, invoices, and delivery confirmations.
  • Participated in ongoing training programs to stay up-to-date on industry regulations and best practices.
  • Coupled and uncoupled trailer connections with consistency and skill.

Delivery Driver

Pepsi Cola
08.2005 - 03.2013
  • Protected customer packages from damage, achieving a 99% success rate.
  • Avoided delivery errors by closely following scanning, tracking, and documentation procedures
  • Boosted customer service by answering delivery, payment, and stock questions, improving customer satisfaction by 20%.
  • Used handheld device to scan orders, obtain route information and navigate, improving delivery efficiency by 30%.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Interacted with members of public politely and professionally
  • Used handheld device to scan orders, obtain route information and navigate.

Education

Some College (No Degree) -

Blue Ridge Community College
East Flat Rock, NC

High School Diploma -

East Henderson High School
East Flat Rock, NC

Skills

  • Logistics Coordination
  • Customer Service
  • Operational Efficiency
  • Time Management
  • Data Analysis
  • Shipping and receiving
  • Transportation Management
  • Process improvement
  • Workplace Safety
  • Staff Training and Development
  • Regulatory knowledge
  • Warehouse operations knowledge

Languages

Spanish
Limited Working

Additional Information

Key Competencies

Leadership: Successfully managed teams to exceed productivity targets by fostering a collaborative environment. Communication: Articulate communicator with a track record of preparing clear, concise reports and presentations.


Problem-Solving: Innovative problem-solver who can generate workable solutions and resolve complaints.


Adaptability: Quickly adapt to new technologies and dynamic business environments. Teamwork: Collaborative team player with strong interpersonal skills, contributing to team efforts and organizational improvements. Customer


Service: Exceptional ability to understand client needs and build rapport, resulting in increased customer loyalty and repeat business.


Inventory Management: Oversaw stock levels and managed inventory turnover, reducing excess inventory by 25%.


Quality Control: Implemented quality checks, decreasing product defects by 18%.


Cost Reduction: Identified and eliminated wasteful practices, cutting operational costs by 10%.


Project Management: Led project teams to complete initiatives 15% under budget and 20% ahead of schedule.


Performance Metrics: Developed and tracked key performance indicators to improve team productivity by 30%.

Timeline

Outbound Operations Supervisor

Southeastern Freight Lines
02.2022 - 06.2024

Road Driver

UPS Freight
03.2013 - 02.2022

Delivery Driver

Pepsi Cola
08.2005 - 03.2013

Some College (No Degree) -

Blue Ridge Community College

High School Diploma -

East Henderson High School
Joshua Henderson