JOSHUA HENDRICK
Pigeon Forge,TN
Summary
Results-driven District Manager with 5+ years of progressive leadership in the service industry. Proven success in driving operational performance, leading high-impact teams, and building a customer-first culture. Known for coaching field staff, executing growth initiatives, and improving service delivery through data-driven decision making.
Overview
5
5
years of professional experience
Work History
District Manager
Urbanex Pest Control
09.2023 - Current
- Promoted after leading the Branch to two consecutive “Branch of the Year” awards
- Enhanced team performance through coaching, training, and feedback
- Collaborated with executive leadership to drive growth and align district efforts with corporate goals
- Resolved escalated issues and improved satisfaction through proactive communication
- Promoted continuous improvement through engagement initiatives and open communication
- Supervised multiple locations and enforced high operational standards
- Led hiring and mentoring programs to drive positive feedback and retention
Branch Manager
Urbanex Pest Control
01.2022 - 09.2023
- Led Knoxville branch to earn “Branch of the Year” in 2021 and 2022
- Monitored performance against KPIs and took corrective actions
- Fostered positive customer relationships
- Improved service quality and resolved issues quickly
- Streamlined daily operations for efficiency and resource optimization
Route Technician
Urbanex Pest Control
05.2020 - 01.2022
- Trained new technicians and shared best practices
- Delivered exceptional customer service and fostered loyalty
- Contributed to upsell efforts and service expansion
- Resolved customer concerns with urgency and professionalism
Education
Certified Pest Control Technician -
TeamTrek Leadership Development Program
01-2023
High School -
Germantown High School
Germantown05-2015
Skills
- Leadership & Operations: Strategic Planning, Staff Management, Performance Coaching
- Customer & Client Focus: Relationship Building, Service Recovery, Customer Satisfaction
- Team Development: Training & Mentoring, Recruitment, Culture Building
Awards
Branch of the Year – 2021, 2022 (Urbanex Pest Control)
Timeline
District Manager
Urbanex Pest Control
09.2023 - Current
Branch Manager
Urbanex Pest Control
01.2022 - 09.2023
Route Technician
Urbanex Pest Control
05.2020 - 01.2022
Certified Pest Control Technician -
TeamTrek Leadership Development Program
High School -
Germantown High School
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