Joshua Henriot
Lake Stevens,WA
Summary
Dynamic professional with a proven track record at Swedish Medical Group, where I reduced credit balances by 44% and achieved 100% caregiver engagement. Skilled in relationship management and warehouse operations, I excel in enhancing team performance and delivering exceptional customer service. Adaptable leader committed to driving productivity and fostering collaboration.
Overview
13
13
years of professional experience
Work History
Server
Anthony’s HomePort
Everett, WA
08.2021 - Current
- Serve Guests, perform side work, detail tables.
- Created Exceptional Experiences for diners at Lunch, Dinner, and on the deck.
Warehouse Associate
Amazon
Everett, Washington
10.2023 - 04.2024
- Perform various warehouse duties including Dock, Distribution, Sorting, and Staging activities.
Warehouse Associate
Amazon
Everett, WA
10.2021 - 05.2022
- Perfomred various delivery warehouse duties including Dock, Sorting, and Staging activities.
Business Office Supervisor
Swedish Medical Group
Seattle, WA
10.2013 - 07.2020
- Achieved close out of AR on EPIC, Centricity, Misys, and NextGen.
- Reduced Credit Balances from $9m to $5m.
- Achieved 100% participation in Caregiver Engagement.
Instructor, Lead Faculty
Pima Medical Institute
Seattle, WA
02.2013 - 07.2020
- Lead Advisory panel meetings for community input on curriculum.
- Deliver curriculum using visual, auditory, and tactile methods of instruction.
Education
BAS - Healthcare Management and Leadership
Bellevue College
Bellevue, WA01.2018
Skills
- Warehouse operations
- Relationship management
- Team support
- Performance enhancement
- Task prioritization
- Order management
- Effective communication
- Team collaboration
- Adaptability
- Professional demeanor
- Customer service excellence
- Leadership skills
- Human resources management
- Productivity strategies
Personnel Supervision
At Seattle Primary Physicians I established the CBO into teams, worked to train the leads, and had the top two quarters ever in performance. At Swedish Medical Group I have supervised the AR Room, Cash Posting, Cash Reconciliation, Office Assistants, Scanning Clerks, EDI, and Refunds to all achieve performance standards through all levels of the HR lifecycle, where the average caregiver longevity is approaching 10.5 years, excluding one. Achieved 100% Caregiver Engagement participation.
Selected Employment
- Swedish Medical Center, Seattle, WA, Business Office Supervisor
- Northwest Hospital, Seattle, WA, Cash Applications Supervisor
- Harborview Medical Center, Seattle, WA, Business Operations Supervisor
- Retina Consultants of Seattle, Seattle, WA, Billing Manager
- Pacific Retina Specialists, Seattle, WA, Billing Manager
- Seattle Primary Physicians, Seattle, WA, Billing Manager
- Swedish Medical Group, Seattle, WA, Business Office Supervisor
- Overlake Internal Medicine Associates, Bellevue, WA
- The Polyclinic, Seattle, WA, Medical Billing & Management Service
- National Medical Management, Bellevue, WA
- Tony Roma’s, A Place for Ribs, GM, Trainer, Multiple Locations
- The Showbox Comedy and Supper Club, Seattle, WA, GM
- Bloch’s Restaurants, Seattle, WA, GM
- Anthony’s Homeport, Everett, WA, Server
- Pima Medical Institute, Seattle, WA, Lead Faculty, Medical Administrative Assistant
Revenue Cycle Management
15 years in medical billing and revenue cycle management gives me expertise in working with Family Medicine to Sub-Specialty Physicians, Facility and Clinic, single and multiple locations, Government and Commercial payers, and both union and non-union staff. At Seattle Primary Physicians I created and led teams to achieve back-to-back records in billing and collections, and at Pacific Retina Consultants created and led a small billing team to drive AR Days from 45 to 22.5.
Military Service
US Army, Military Intelligence, Certificate of Achievement, Outstanding Military Representative, 4th Infantry Division, second quarter 1981 (Soldier of the Quarter, Fort Carson, CO), Good Conduct Medal, Army Achievement Medal, Army Service Ribbon
Timeline
Warehouse Associate
Amazon
10.2023 - 04.2024
Warehouse Associate
Amazon
10.2021 - 05.2022
Server
Anthony’s HomePort
08.2021 - Current
Business Office Supervisor
Swedish Medical Group
10.2013 - 07.2020
Instructor, Lead Faculty
Pima Medical Institute
02.2013 - 07.2020
BAS - Healthcare Management and Leadership
Bellevue College