Joshua Henry
Pinellas Park,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Estimator
CQ Insulation
2023.10 - Current
- Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
- Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
- Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
Mortgage Operations Manager
Habitat For Humanity
2021.10 - 2023.10
- Increased loan application approvals by ensuring compliance with federal regulations and company policies.
- Provided exceptional customer service during all stages of the loan process, from initial inquiry through closing documentation review.
- Implemented risk management practices, minimizing potential losses due to non-compliant loans.
- Streamlined mortgage operations by implementing efficient processes and reducing redundancies.
Mortgage Underwriter
Keller Mortgage
2021.03 - 2021.10
- Provided comprehensive explanations of loan terms and conditions to clients, ensuring full understanding before finalizing agreements.
- Improved loan approval rates by meticulously reviewing and verifying application documentation.
- Continuously sought opportunities for professional development, attending industry events and staying informed on regulatory changes that impact mortgage underwriting practices.
- Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.
Mortgage Consultant
Raymond James Bank
2020.01 - 2021.03
- Mentored junior mortgage consultants, sharing expertise in loan products and customer service best practices to foster a strong team environment.
- Organized informational seminars on mortgages for both prospective buyers as well as real estate professionals which resulted in higher referral rates.
- Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
Mortgage Call Center Representative
Suncoast Credit Union
2016.04 - 2020.01
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Associate Of General Studies - Business Administration
St. Petersburg College
Clearwater, FL06.2019
Skills
- Presentation Development
- Estimate Preparation
- Project Planning
- Vendor relationships
- Scope development
- Bid preparation
- Value Engineering
- Microsoft Office Suite
Timeline
Estimator
CQ Insulation
2023.10 - Current
Mortgage Operations Manager
Habitat For Humanity
2021.10 - 2023.10
Mortgage Underwriter
Keller Mortgage
2021.03 - 2021.10
Mortgage Consultant
Raymond James Bank
2020.01 - 2021.03
Mortgage Call Center Representative
Suncoast Credit Union
2016.04 - 2020.01
Associate Of General Studies - Business Administration
St. Petersburg College
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