Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Hensley

Omaha,NE

Summary

Dynamic and dedicated Remote Call Center Representative with a proven track record, excelling in problem-solving and verbal communication. Enhanced customer satisfaction through creative solutions and efficient issue resolution. A quick learner with a friendly demeanor, committed to delivering exceptional service across diverse industries.

Overview

4
4
years of professional experience

Work History

Remote Call Center Representative

Liveops
Council Bluffs, IA
04.2023 - 10.2024
  • Addressed high volume of inquiries, ensuring accurate information and efficient issue resolution.
  • Utilized creative problem solving, increasing customer satisfaction.
  • Providing a high-level of customer service conducting inbound/outbound calls with customers.
  • Independent Contractor, providing virtual services to customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support.

Call Center Associate

Arizona Central Credit Union
Phoenix, AZ
02.2021 - 04.2023
  • Perform transfers, stop payments, process loan advances, address changes, and other transactions, and performed required research to assist members in corrections/explanation of transactions on their accounts
  • Utilized call center software to log interactions and track customer feedback.
  • Delivered exceptional customer service, fostering positive relationships with clients.
  • Monitored call metrics to identify areas for personal improvement and growth.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally

Education

GED (Highschool Equivalent) -

Metropolitan Community College
Omaha, NE

Skills

  • Problem-solving
  • Teachable
  • Friendly
  • Quick Learner
  • Verbal Communication
  • Troubleshooting
  • Patient

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Remote Call Center Representative

Liveops
04.2023 - 10.2024

Call Center Associate

Arizona Central Credit Union
02.2021 - 04.2023

GED (Highschool Equivalent) -

Metropolitan Community College

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