Tanyanett Martin
Forney,TX
Summary
Seeking employment that allows me to grow professionally while being able to utilize my skills for the betterment of the organization with the best use of dedication, determination, and resourcefulness.
Overview
18
18
years of professional experience
Work History
Remote Call Center Representative
Adecco Staffing(Accenture)
06.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Educated customers on eligible health plans
- Resolved billing issues for customers
Remote Call Center Representative
PFS Web Fulfillment Center
10.2021 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Temporary Call Center Representative
WageWorks
09.2019 - 12.2019
- Answered a high volume of incoming calls from COBRA participants,
- Worked with insurance carriers to resolve coverage discrepancies
- Provided information to participants regarding basic plan information
- Notated accounts into computer system
Process Associate
Genpact
12.2018 - 09.2019
- Received and responded to inbound customer calls/chats
- Provided information to customers and placed notes in computer system
- Demonstrated basic knowledge with an emphasis on lending/ credit product
Patient Registration Representative
Parkland Memorial Hospital
04.2016 - 11.2018
- Greeting incoming patients
- Verified medical information in TransUnion
- Managed and prepared consent forms
- Presented financial options to patients
- Processed payments and balance cash drawer
Health Unit Coordinator
Parkland Hospital
12.2014 - 08.2016
- Answered incoming calls/made outbound calls
- Assisted nursing staff with daily assignments
- Ordered and received supplies for unit
- Monitored patient's bed alarms
- Prepared for admission and discharge of patients
- Entered information into Epic system
Diet Clerk
U T Southwestern Medical
04.2007 - 06.2014
- Answered a high volume of incoming calls, made outgoing calls
- Entered patient's diet orders and meal selections into computer system
- Filed and faxed important documentation
Education
High School Diploma -
North Dallas High School
Dallas05-2024
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Payment Processing
- Cash Handling
- CRM Navigation
- Proficient in Salesforce
- Insurance Verification
- Patient confidentiality
- Medical terminology knowledge
- HIPAA Compliance
Timeline
Remote Call Center Representative
Adecco Staffing(Accenture)
06.2023 - Current
Remote Call Center Representative
PFS Web Fulfillment Center
10.2021 - 06.2023
Temporary Call Center Representative
WageWorks
09.2019 - 12.2019
Process Associate
Genpact
12.2018 - 09.2019
Patient Registration Representative
Parkland Memorial Hospital
04.2016 - 11.2018
Health Unit Coordinator
Parkland Hospital
12.2014 - 08.2016
Diet Clerk
U T Southwestern Medical
04.2007 - 06.2014
High School Diploma -
North Dallas High School
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