Gail London
Oak Forest,IL
Summary
Astute call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Skilled in active listening, problem-solving, and multitasking.
Overview
12
12
years of professional experience
Work History
Remote Call Center Representative
People Ready
02.2023 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Hazel Crest Park District
01.2017 - 03.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative (Seasonal)
H&R Block
12.2012 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate’s Degree - Early Childhood Studies
Rasmussen University
Mokena, IL05.2021
Skills
- Call Center Customer Service
- Problem-solving skills
- Customer Support
- Verbal and written communication
- Inbound phone calls
- Resolving issues
- Calm disposition
- Microsoft Office
Timeline
Remote Call Center Representative
People Ready
02.2023 - 06.2024
Customer Service Representative
Hazel Crest Park District
01.2017 - 03.2020
Customer Service Representative (Seasonal)
H&R Block
12.2012 - 04.2016
Associate’s Degree - Early Childhood Studies
Rasmussen University
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