Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Rosemarie Lombardo

Rosemarie Lombardo

Fort Worth,TX

Summary

A courteous character like lots of sales personnel operations, administrative, data entry, sales appointments, and customer service tasks. A diverse skillset that is applicable for many types of jobs in search for the right fit.

Overview

25
25
years of professional experience
1
1
Certification

Work History

General Laborer

People Ready
01.2025 - Current
  • Multiple Companies with Daily Jobs Open via App

Loan Consultant

LoanDepot
09.2019 - 04.2021
  • Prompt Responses to all Inquiries of Customers
  • Manual Data Entry on Loan Applications
  • Customer Service on all Inquiries for Interest Rates & Applicants
  • Mortgage Applications for Refinance (and/or) Purchase
  • Loan Product Information & Complex Loan Scenario
  • Specializing in a Challenging Borrower with Credit Issues
  • Provide a Written Quote of Total Fees
  • Detail Oriented
  • Maintain Accurate Records
  • Call Center Live Transfer Leads
  • Handle Customer Issues & Complaints Quickly
  • Analytical
  • Problem Solving Skills
  • Multi-Tasking
  • Positive Customer Experience often 5 Star Reviews with Referrals & Repeat Business
  • Maintain Digital Records in Good Detail
  • Collecting Documents for Underwriting Approval to Funding the Mortgage
  • Liaison between Customers to Internal Staff
  • Online Interest Rate Locks & Extension Request
  • Meet Customer Expectations & Deadlines

Loan Consultant

Carrington Mortgage Services
11.2014 - 08.2019
  • Customer Service for all Inquiries of Interest Rates & Applicants
  • Mortgage Applications for Refinance (and/or) Purchase
  • Data Entry for Applicants
  • Loan Product Information
  • Specializing in a Challenging Borrower with Credit Issues
  • Provide a Written Quote of Total Fees
  • Good Records of Notations within Conversation Logs
  • Detail Oriented, Analytical, Multi Tasking
  • Providing Solutions for Complex Loan Scenarios
  • Organizational Skills
  • Call Center Live Transfer Leads
  • Trouble Shoot Technical Issues with Clients who Apply Online their Customer Portal
  • Handle Customer Issues & Complaints Quickly
  • Positive Customer Experience often 5 Star Reviews with Referrals & Repeat Business
  • Maintain Digital Records in Good Detail
  • Online Interest Rate Locks & Extension Request
  • Relationship Building
  • Credit to Qualification Challenges

Loan Processor

All Nationwide Funding Group
06.2003 - 03.2004
  • Loan Processing of Residential Mortgages

Loan Processor

RBC Mortgage
01.2003 - 06.2003
  • Loan Processing of Residential Mortgages

Owner Assistant & Loan Processor

Ameritech Mortgage
01.2002 - 01.2003
  • Calyx Point Creating Mortgage Reports
  • Loan Processing of Residential Mortgages

Commissions Analyst

Northstar Wireless Distributors
01.2000 - 01.2001
  • Create Wireless Dealer Monthly Commission Statements
  • Reconciliation of Commissions Paid to Expectant Revenue
  • Assigned Basic Accounting Data Entries

Education

Associates - Accounting

Heald Business College
Concord
10.2000

Diploma - General Studies

Pittsburg High School
Pittsburg
06-1998

Skills

  • Customer Service
  • Data Entry
  • Scheduling Appointments
  • Detail Oriented
  • Traditional File for Clients
  • Administrative Assistant
  • Receptionist
  • Microsoft Office Word, Excel, Outlook
  • Data Base Management
  • Good Communication
  • Credit Assessment
  • Sales
  • Documentation Review
  • Pre-Qualification of Leads
  • CRM
  • Problem Resolution

Certification

  • Allied Real Estate Course & Certificate
  • Real Estate Trainers Exam Prep
  • NMLS Training & Exam Prep
  • Food Handlers Training & Certificate


Languages

English
Full Professional

Timeline

General Laborer

People Ready
01.2025 - Current

Loan Consultant

LoanDepot
09.2019 - 04.2021

Loan Consultant

Carrington Mortgage Services
11.2014 - 08.2019

Loan Processor

All Nationwide Funding Group
06.2003 - 03.2004

Loan Processor

RBC Mortgage
01.2003 - 06.2003

Owner Assistant & Loan Processor

Ameritech Mortgage
01.2002 - 01.2003

Commissions Analyst

Northstar Wireless Distributors
01.2000 - 01.2001

Associates - Accounting

Heald Business College

Diploma - General Studies

Pittsburg High School
Rosemarie Lombardo