Rosemarie Lombardo
Fort Worth,TX
Summary
A courteous character like lots of sales personnel operations, administrative, data entry, sales appointments, and customer service tasks. A diverse skillset that is applicable for many types of jobs in search for the right fit.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Laborer
People Ready
01.2025 - Current
- Multiple Companies with Daily Jobs Open via App
Loan Consultant
LoanDepot
09.2019 - 04.2021
- Prompt Responses to all Inquiries of Customers
- Manual Data Entry on Loan Applications
- Customer Service on all Inquiries for Interest Rates & Applicants
- Mortgage Applications for Refinance (and/or) Purchase
- Loan Product Information & Complex Loan Scenario
- Specializing in a Challenging Borrower with Credit Issues
- Provide a Written Quote of Total Fees
- Detail Oriented
- Maintain Accurate Records
- Call Center Live Transfer Leads
- Handle Customer Issues & Complaints Quickly
- Analytical
- Problem Solving Skills
- Multi-Tasking
- Positive Customer Experience often 5 Star Reviews with Referrals & Repeat Business
- Maintain Digital Records in Good Detail
- Collecting Documents for Underwriting Approval to Funding the Mortgage
- Liaison between Customers to Internal Staff
- Online Interest Rate Locks & Extension Request
- Meet Customer Expectations & Deadlines
Loan Consultant
Carrington Mortgage Services
11.2014 - 08.2019
- Customer Service for all Inquiries of Interest Rates & Applicants
- Mortgage Applications for Refinance (and/or) Purchase
- Data Entry for Applicants
- Loan Product Information
- Specializing in a Challenging Borrower with Credit Issues
- Provide a Written Quote of Total Fees
- Good Records of Notations within Conversation Logs
- Detail Oriented, Analytical, Multi Tasking
- Providing Solutions for Complex Loan Scenarios
- Organizational Skills
- Call Center Live Transfer Leads
- Trouble Shoot Technical Issues with Clients who Apply Online their Customer Portal
- Handle Customer Issues & Complaints Quickly
- Positive Customer Experience often 5 Star Reviews with Referrals & Repeat Business
- Maintain Digital Records in Good Detail
- Online Interest Rate Locks & Extension Request
- Relationship Building
- Credit to Qualification Challenges
Loan Processor
All Nationwide Funding Group
06.2003 - 03.2004
- Loan Processing of Residential Mortgages
Loan Processor
RBC Mortgage
01.2003 - 06.2003
- Loan Processing of Residential Mortgages
Owner Assistant & Loan Processor
Ameritech Mortgage
01.2002 - 01.2003
- Calyx Point Creating Mortgage Reports
- Loan Processing of Residential Mortgages
Commissions Analyst
Northstar Wireless Distributors
01.2000 - 01.2001
- Create Wireless Dealer Monthly Commission Statements
- Reconciliation of Commissions Paid to Expectant Revenue
- Assigned Basic Accounting Data Entries
Education
Associates - Accounting
Heald Business College
Concord10.2000
Diploma - General Studies
Pittsburg High School
Pittsburg06-1998
Skills
- Customer Service
- Data Entry
- Scheduling Appointments
- Detail Oriented
- Traditional File for Clients
- Administrative Assistant
- Receptionist
- Microsoft Office Word, Excel, Outlook
- Data Base Management
- Good Communication
- Credit Assessment
- Sales
- Documentation Review
- Pre-Qualification of Leads
- CRM
- Problem Resolution
Certification
- Allied Real Estate Course & Certificate
- Real Estate Trainers Exam Prep
- NMLS Training & Exam Prep
- Food Handlers Training & Certificate
Languages
English
Full Professional
Timeline
General Laborer
People Ready
01.2025 - Current
Loan Consultant
LoanDepot
09.2019 - 04.2021
Loan Consultant
Carrington Mortgage Services
11.2014 - 08.2019
Loan Processor
All Nationwide Funding Group
06.2003 - 03.2004
Loan Processor
RBC Mortgage
01.2003 - 06.2003
Owner Assistant & Loan Processor
Ameritech Mortgage
01.2002 - 01.2003
Commissions Analyst
Northstar Wireless Distributors
01.2000 - 01.2001
Associates - Accounting
Heald Business College
Diploma - General Studies
Pittsburg High School
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