Joshua Henthorne
New Port Richey,United States
Summary
Dynamic and results-oriented professional with diverse experience in logistics coordination and customer service. Skilled in managing complex operational tasks, demonstrating proficiency in freight operations and efficient problem-solving. Known for exceptional communication skills and a strong commitment to customer satisfaction. Proven ability to adapt to fast-paced environments, balance multiple priorities, and drive business goals with a focus on efficiency and teamwork.
Overview
7
7
years of professional experience
Work History
OTR Logistics Coordinator
Island Way Sorbet & Gulf Pacific Seafood
01.2021 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Developed strategies to optimize utilization of available resources.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
Remote Support Specialist (IT)
Mind My PC
03.2019 - 10.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Applied critical thinking and research to address complex issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained database systems to track and analyze operational data.
Sales and Service Representative
Dollar General
09.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Communicated with customers and team members to solve problems.
- Stocked designated items on shelves, end caps and displays.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Delivery Driver
Marcos Pizza
01.2018 - 08.2018
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Education
General Studies
Pasco Hernando State College
New Port Richey, FLHigh School Diploma -
J.W. Mitchell Highschool
New Port Richey, FL2014
Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Excellent Communication
- Transportation Management
- Expense Management
- Inventory Control
- Carrier Negotiation
- Crisis Management
- Spreadsheet Tracking
- Microsoft Excel
- Google Drive
- Customer Service
Timeline
OTR Logistics Coordinator
Island Way Sorbet & Gulf Pacific Seafood
01.2021 - Current
Remote Support Specialist (IT)
Mind My PC
03.2019 - 10.2020
Sales and Service Representative
Dollar General
09.2018 - 01.2019
Delivery Driver
Marcos Pizza
01.2018 - 08.2018
General Studies
Pasco Hernando State College
High School Diploma -
J.W. Mitchell Highschool
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