Jhada Padillo
Las Vegas,NV
Summary
Expert retail sales professional offering 5 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
6
6
years of professional experience
Work History
Cashier Manager
Island Pacific Seafood Market
08.2020 - Current
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.
- Quickly and accurately counted drawers at the start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Customer Service Cashier
Navy Exchange
11.2018 - 09.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Redeemed coupons to discount purchases.
- Performed cash, card, and check transactions to complete customer purchases.
Hostess
Captain George's Seafood Restaurant
07.2017 - 07.2018
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Applied Science - Business Management
College of Southern Nevada
Las Vegas, NV06.2024
Skills
- Safety Procedures
- Revenue Growth
- Compliance Requirements
- Timelines and Milestones
- POS Systems
- Adaptable to Changing Demands
Languages
Filipino
Native or Bilingual
Timeline
Cashier Manager
Island Pacific Seafood Market
08.2020 - Current
Customer Service Cashier
Navy Exchange
11.2018 - 09.2019
Hostess
Captain George's Seafood Restaurant
07.2017 - 07.2018
Associate of Applied Science - Business Management
College of Southern Nevada
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