Joshua Hernandez
Las Vegas
Summary
I am seeking a dynamic leadership role that leverages my expertise in driving business growth, developing and leading high-performing teams, and delivering exceptional customer experiences that drive loyalty and retention.
Overview
8
8
years of professional experience
Work History
General Manager
Tulum Mexican Cuisine
09.2024 - Current
- Oversee daily restaurant operations, ensuring excellent customer service and maintaining high-quality food and beverage standards
- Lead and manage a team of 40+ employees, fostering a positive and productive work environment
- Ensure proper food handling procedures are being followed, adhering to health and safety regulations
- Analyze sales data and implement strategies to drive revenue growth and improve profitability
- Maintain a safe and clean environment, adhering to health and safety regulations
Executive Team Leader
Target
10.2021 - 09.2024
- Led a high-performing team of 35 team members and 3 full-time leaders, fostering a culture of accountability, innovation, and teamwork through clear performance standards.
- Managed leaders to drive proficiencies for all front-of-store experiences
- Anticipated staffing needs, developed talent plans, and recruited top talent to support business growth
- Demonstrated a culture of ethical conduct, safety, and compliance, ensuring a safe and respectful work environment for all team members.
Store Manager
Express
03.2020 - 10.2021
- Restaffed store within two months of hire date, creating a bench strength of talent
- Created detailed training schedules and development plans to streamline onboarding
- Recruited and supported multiple store managers and leaders in the district
- Increased sales through team member development and visual merchandising standards
Boutique Manager
Francesca's
05.2018 - 03.2020
- Leadership and Team Development: Recruited, trained, and mentored a high-performing team of stylists, fostering a culture of exceptional customer service, teamwork, and collaboration.
- Inventory Optimization: Effectively managed inventory levels, ensured accurate product receipt and stocking, and implemented processes to reduce shrinkage and loss, resulting in improved profitability.
- Customer-Centric Approach: Built and maintained strong relationships with customers, delivering personalized service and driving loyalty, retention, and repeat business through tailored experiences and solutions.
Education
Pharmacy Tech -
South Texas College
Mcallen, TXHuman Resource Management -
University of Phoenix
08-2025
Skills
- Leadership Development
- Operational Management
- Customer Service Excellence
- Sales and Revenue Growth
- Communication and Interpersonal Skills
- Problem-Solving and Adaptability
LANGUAGES
Spanish | Native
English | Advanced
Timeline
General Manager
Tulum Mexican Cuisine
09.2024 - Current
Executive Team Leader
Target
10.2021 - 09.2024
Store Manager
Express
03.2020 - 10.2021
Boutique Manager
Francesca's
05.2018 - 03.2020
Pharmacy Tech -
South Texas College
Human Resource Management -
University of Phoenix