Joshua Hicks
Bandy,VA
Summary
Reliable General Laborer regularly handles physically demanding work in dynamic environments. Solid background in supporting skilled workers in tasks and projects. Committed to team safety and quality performance.
Overview
22
22
years of professional experience
Work History
Parts Counter Sales Person
Advance Auto Parts
03.2023 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and DIY department for use in residential and commercial equipment.
- Assisted management with forecasting future inventory needs based on historical sales data.
- Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
General Laborer
Tazz Conveyor
01.2021 - Current
- Assisted in building and painting conveyor rollers and structure for shipment to mines
- Protected team members by removing hazards and keeping sites clean
- Helped to palletize materials as needed.
Forklift Operator
Gatorade
03.2020 - 07.2020
- Contributed to successful dock operations by efficiently moving containers between storage and transport locations
- Helped in clean-up and re-palletizing product after spills.
General Laborer
Tazz Conveyor
07.2019 - 01.2020
- Operated equipment properly, adhering to safety protocols and procedures
- Monitored equipment use and contributed to troubleshooting, maintenance and repair needs
- Set up work sites with tools, machinery and equipment based on work orders.
Parts Counter Sales Person
Advance Auto Parts
05.2018 - 10.2019
- Promoted parts products to customers through in-store displays and conversational suggestions
- Received and processed daily parts orders for storage, shipment and customer pickup
- Assisted customers with selecting optimal parts based on need, preferences and budget targets.
General Laborer
Fontaine Modification
04.2019 - 07.2019
- Reviewed daily work orders to complete work on semi trucks needed to complete the daily work
- Protected team members by removing hazards and keeping sites clean.
Customer Service Representative
Dish Network
06.2016 - 04.2019
- Met personal, team and company goals in customer service environment
- Followed up with customers to offer additional support and check resolution satisfaction
- Collaborated with colleagues and co-workers to deliver quality customer experience.
Hub Manager
Advance Auto Parts
09.2013 - 06.2016
- Managed delivery drivers to ensure timely deliveries of product
- Kept track of store inventory as well as shrinkage daily to ensure inventory count was correct
- Worked plan-o-grams and re-arranged signage of products weekly as needed.
Overnight Stocker
Wal-Mart
03.2014 - 12.2014
- Interpreted packing lists, pick lists and planograms to properly stock and merchandise products
- Maintained clean and organized store to avoid hazards and contaminants
- Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage.
Insurance Inspector
Reliable Reports
03.2011 - 09.2013
- Disposed of uncomplicated cases up to $[Amount] quickly and diligently handled more complex and severe exposure claims with careful strat
- Maintained adequate reserves to cover expected losses, working effectively within corporate policies to stay consistent
- Investigated questionable claims, interviewing agents and claimants to resolve issues
- Determined insurance coverage of claimants and extent of liability based on detailed review of property
- Prepared reports to be submitted to company's data processing department.
Coil Winder
Kollmorgen
03.2010 - 08.2012
- Tested wired electrical components and motors
- Maintained electrical functionality, performing troubleshooting and testing to identify errors
- Identified and reported safety hazards, notifying supervisors of urgent safety needs.
Independent Contractor
Bluefield Daily Telegraph
10.2009 - 03.2010
- Followed instructions and prioritized assignments to meet deadlines
- Delivered newspapers to clients during all weather conditions 7 days a week.
Customer Service Representative
AT&T Mobility
08.2003 - 08.2009
- Managed customer calls efficiently in fast-paced call center environment
- Collaborated across departments to resolve customer-related issues
- Handled customer inquiries, payments and service requests
- Delivered fast and friendly service to handle questions and service complaints
- Built trusting relationship with customers to better understand needs
- Enhanced customer satisfaction with fast, knowledgeable service
- Followed up with customers to offer additional support and check resolution satisfaction
- Documented, researched and resolved customer service issues
- Met personal, team and company goals in customer service environment.
Customer Service Representative
Echostar Communications
07.2002 - 08.2003
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Answered inbound calls to handle various concerns, set appointments and close sales
- Managed customer calls efficiently in fast-paced call center environment
- Met personal, team and company goals in customer service environment.
Education
Associate of Applied Science - Computer And Information Sciences
Mountain Empire Community College
Big Stone Gap, Virginia05.2025
Skills
- Goal-oriented mindset
- Technical understanding
- Product Knowledge Expertise
- Inventory management proficiency
- Order Processing Efficiency
- Problem-solving skills
- Customer Service
- General tool knowledge
- Heavy Lifting
- Safety Procedures
- Assembly line experience
- Assembly and production
Timeline
Parts Counter Sales Person
Advance Auto Parts
03.2023 - Current
General Laborer
Tazz Conveyor
01.2021 - Current
Forklift Operator
Gatorade
03.2020 - 07.2020
General Laborer
Tazz Conveyor
07.2019 - 01.2020
General Laborer
Fontaine Modification
04.2019 - 07.2019
Parts Counter Sales Person
Advance Auto Parts
05.2018 - 10.2019
Customer Service Representative
Dish Network
06.2016 - 04.2019
Overnight Stocker
Wal-Mart
03.2014 - 12.2014
Hub Manager
Advance Auto Parts
09.2013 - 06.2016
Insurance Inspector
Reliable Reports
03.2011 - 09.2013
Coil Winder
Kollmorgen
03.2010 - 08.2012
Independent Contractor
Bluefield Daily Telegraph
10.2009 - 03.2010
Customer Service Representative
AT&T Mobility
08.2003 - 08.2009
Customer Service Representative
Echostar Communications
07.2002 - 08.2003
Associate of Applied Science - Computer And Information Sciences
Mountain Empire Community College
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