Keith Whitten
Roanoke,VA
Summary
Dedicated parts counter associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of a first-rate team. Proficient counter parts salesman familiar with a wide range of parts catalogs and computer database systems. Results-focused and outgoing with background in International models, parts and maintenance needs. Highly efficient and hardworking.
Knowledgeable parts counter salesman with solid background in parts sales and customer service. Proven ability to manage inventory, assist customers with parts selection, and maintain accurate records. Demonstrated effective communication and problem-solving skills.
Sales professional with robust background in parts management and customer service excellence. Known for building strong customer relations and efficiently managing inventory. Reliable team player who adapts to changing needs and consistently meets sales targets. Proficient in parts identification and order processing.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Parts Counter Sales Person
White's International Trucks
New Bern, NC
04.2025 - 01.2026
- Managed inventory levels, ensuring accurate stock availability and minimizing downtime.
- Oversaw parts ordering processes, optimizing vendor relationships and delivery schedules.
- Trained and mentored staff on best practices for parts handling and customer service.
- Implemented process improvements that enhanced operational efficiency and reduced lead times.
- Managed customer inquiries regarding parts availability and pricing.
- Processed orders efficiently using inventory management systems.
Parts Manager
White's International Trucks
New Bern, NC
04.2022 - 04.2025
- Conducted regular audits of inventory systems to ensure data accuracy and compliance standards.
- Developed training programs to enhance team performance in parts management operations.
- Collaborated with sales teams to align inventory with customer demand forecasts effectively.
- Led initiatives to streamline procurement processes, resulting in improved cost management strategies.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory levels, ensuring accurate stock availability and minimizing downtime.
- Oversaw parts ordering processes, optimizing vendor relationships and delivery schedules.
Parts Counter Sales Person
White's International Trucks
New Bern, NC
11.2020 - 04.2022
- Managed customer inquiries regarding parts availability and pricing.
- Processed orders efficiently using inventory management systems.
- Provided product knowledge to enhance customer satisfaction and sales.
- Coordinated with suppliers to ensure timely delivery of parts and materials.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
Parts Counter Sales Person
Highway Motors
Roanoke, VA
04.2013 - 09.2020
- Gathered pertinent information to place orders for parts department, customers and diesel mechanics.
- Assisted Highway Motors with cycle counting for inventory control.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Developed strategies to improve parts counter organization and workflow efficiency.
Assistant Parts Manager
Clark's Truck Center
Underhill, VT
09.2012 - 03.2013
- Counter, phone and walk-in customer sales
- Shipping and receiving parts
- Handled core returns
- Inventory control and bin reorganization
- Assisted the outside sales team
- Supervised parts inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented process improvements, enhancing parts retrieval efficiency and reducing wait times for customers.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Parts Counter Sales Person
Highway Motors
Roanoke, VA
07.1994 - 08.2012
- Gathered pertinent information to place orders for parts department, customers and diesel mechanics.
- Assisted Highway Motors with cycle counting for inventory control.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Developed strategies to improve parts counter organization and workflow efficiency.
Parts Counter Sales Person
Virginia Truck Center
Roanoke, VA
11.1993 - 07.1994
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Operated point of sales and parts lookup computer systems.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Analyzed sales trends to inform inventory purchasing decisions and promotions.
- Trained new staff on sales techniques and inventory procedures.
Parts Counter Sales Person
McCormick International Inc.
Roanoke, VA
11.1991 - 11.1993
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Operated point of sales and parts lookup computer systems.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Parts Counter Sales Person
Johnson International Company
Roanoke, VA
07.1986 - 11.1991
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Operated point of sales and parts lookup computer systems.
- Mentored junior sales associates, fostering professional growth and teamwork skills.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Processed orders efficiently using inventory management systems.
- Managed customer inquiries regarding parts availability and pricing.
Parts Counter Sales Person
Clark's Truck Center
Underhill, VT
06.1984 - 07.1986
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Gathered pertinent information to place orders for parts department, customers and diesel mechanics.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Streamlined order processing for quicker turnaround times and improved customer experience.
Education
High School Diploma -
Essex Junction High School
Essex Junction, VT06.1982
Skills
- Customer service
- Communications
- Organization
- Operational improvement
- Revenue generation
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Staff management
Certification
Required Training - International Parts Academy
Timeline
Parts Counter Sales Person
White's International Trucks
04.2025 - 01.2026
Parts Manager
White's International Trucks
04.2022 - 04.2025
Parts Counter Sales Person
White's International Trucks
11.2020 - 04.2022
Parts Counter Sales Person
Highway Motors
04.2013 - 09.2020
Assistant Parts Manager
Clark's Truck Center
09.2012 - 03.2013
Parts Counter Sales Person
Highway Motors
07.1994 - 08.2012
Parts Counter Sales Person
Virginia Truck Center
11.1993 - 07.1994
Parts Counter Sales Person
McCormick International Inc.
11.1991 - 11.1993
Parts Counter Sales Person
Johnson International Company
07.1986 - 11.1991
Parts Counter Sales Person
Clark's Truck Center
06.1984 - 07.1986
High School Diploma -
Essex Junction High School