Joshua Hoffmann
Summary
Professional with strong background in conflict resolution, adept at managing high-pressure situations and delivering effective solutions. Proven ability to foster team collaboration and adapt to changing needs while maintaining focus on achieving results. Skilled in communication, negotiation, and problem-solving, consistently ensuring seamless operations and client satisfaction. Reliable and resourceful, well-equipped to drive impact within any organization.
Overview
4
4
years of professional experience
Work History
Marketplace Resolution Manager
Field Nation
07.2024 - 10.2025
- Identified discrepancies in data that could lead to potential risk exposure.
- Implemented procedures for monitoring and controlling operational risks.
- Collaborated with various departments within the organization to ensure effective implementation of risk mitigation strategies.
- Investigated suspicious transactions as a part of fraud prevention efforts.
- Assist with the companies Trust and Safety team regarding escalations.
- Communicate and mediate with high end clients regarding the status of their dispute case.
- Owned and communicated to over 100+ individuals per month.
- Verified and onboarded new clients within the company platform.
Tier 3 Escalations Supervisor
Sunpower
10.2021 - 07.2024
- Analyzed escalated customer complaints, identified root causes of problems, and developed solutions for resolution.
- Assisted clients with escalated issues involving the BBB, Attorney General, CALSSA, NYSERDA, or any other regulatory agencies that were involved.
- Respond to regulatory/legal complaints to keep regulators/lawyers up to date with the status of their clients' complaints.
- Coordinated with SunPowers in-house legal team regarding process updates, and changes to our legal process.
- Assisted clients with complaints related to contract negotiation, and contract terms.
- Worked between 50-100 cases simultaneously to ensure metrics within the company were maintained.
- Assisted with contract review, and contract amendments.
Education
Some College (No Degree) -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ06-2018
Skills
- Excellent communication
- Organizational skills
- Computer skills
- Team leadership
- Problem resolution
- Customer relations
- Managing operations and efficiency
- Negotiation and conflict resolution
Timeline
Marketplace Resolution Manager
Field Nation
07.2024 - 10.2025
Tier 3 Escalations Supervisor
Sunpower
10.2021 - 07.2024
Some College (No Degree) -
Maricopa Community Colleges, Mesa Community College