Joshua Hofler
Mitigation Specialist
Norfolk,VA
Summary
Forward-thinking technical and administrative professional with over a decade of customer service experience. Dedicated, results-oriented, and deeply committed to driving continuous improvement in the professional setting. Experienced with working along with various leadership service lines to reach designated goals. Highly adaptable to the evolving demands of a dynamic work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Mitigation Specialist
22nd Century / Virginia Department Of Health
11.2022 - Current
- Coordinates district activities and disease control recommendations for specific settings in
compliance with VDH and CDC recommendations. - Develops program goals and objectives and evaluates program effectiveness.
Oversees district efforts focused on outbreak response, education, planning, and
communication in specialized settings.
Provides health education and ensures disease control recommendations are
implemented in a timely and appropriate manner.
Collaborates with partners (community, VDH, and other agencies) as necessary to
prevent and control spread of disease.
Provides support through consultations, evaluation, educational sessions, and resource
development.
- Provides technical assistance to various public, private, and nonprofit health and health-
related state and local agencies and organizations, with respect to COVID-19 mitigation
guidance.
- Assists with training for internal staff and external partners in the appropriate methods
of controlling disease.
Case Investigator
Biztek Peoples / Virginia Department Of Health
11.2020 - 11.2022
- The Covid-19 Case Investigator is the front defense against the spread of Covid-19 in the community
- Charged with contacting all laboratory confirmed, probable, and those suspected of Covid-19
- Use skills of crisis counseling, and the ability to confidently refer patients and contacts for further care when needed
- Effectively used critical thinking skills during interviews to identify trends, gather additional information, and escalate any risks where necessary
- Effectively communicated cultural competency appropriate to the local community and individual, being accessible with all resources by using an interpreter when needed
- Providing all needed health education and guidance regarding isolation and quarantine protocols, as well as focused acquisition of all contacts of infected persons in order to interrupt ongoing disease transmission
- Work closely with Epidemiologists and local management to identify possible outbreaks before they become significant
- Often the single point of contact between the community and the Health Department
- This role demands management of high call volume, strong communication and customer service skills, swiftly being able to adapt to different communication styles, the ability to multitask, prioritize, strong data entry skills, use guidelines and protocols accurately, and management of community concerns
- Maintaining a focused and compassionate approach toward public health.
Invasive Specialist
Bon Secours Mercy Health Maryview Medical Center
11.2018 - 11.2020
- Expertise in all 3 invasive disciplines and modalities to provide cardiac patients with skilled clinical and technical care
- Demonstrate deep working knowledge of specialized technologies, systems, and methods for cardiac monitoring, measuring, and mapping
EP Specialist
Health Works, Inc
01.2017 - 11.2018
- Leverage expertise in all EP procedures and modalities to provide cardiac patients with skilled clinical and technical care
- Demonstrate deep working knowledge of specialized technologies, systems, and methods for cardiac monitoring, measuring, and mapping
- Worked primarily in EP laboratory, ensuring that physicians receive the support they need to deliver quality patient care
Clinical Account Specialist
Johnson & Johnson / Biosense Webster
04.2015 - 01.2017
- Expertly operated the CARTO 3 3D mapping system during cardiac ablation procedures
- Collected anatomical, electrical, and timing data, providing physicians with real-time 3D maps to guide ablation of the targeted arrhythmia
- Leveraged subject matter expertise in the company’s leading-edge technology to deliver unsurpassed accuracy and precision
- Facilitated territory growth in assigned accounts by advising hospital management on local and national best practice
Advanced EP Tech
Riverside Regional Medical Center
06.2014 - 04.2015
- As a lead EP tech, provided leadership and direction to every aspect of lab operations in a fast-paced, high pressure environment
- Helped build a high-performance EP program from the ground up, facilitating a culture of excellence through strategic innovation, best practice integration, and new technology adoption
- Supervised the smooth execution of preoperative processes, intervening as needed to ensure that patients received consistently world-class care
- Coached, trained, and mentored lab staff to exceed expectations and maintain absolute compliance with applicable policies, procedures, and regulations
- Coordinated and managed all logistics for ablation care, with an emphasis on effective collaboration among team members
- Prioritized workflows, managed budget, streamlined operations, and allocated resources to maximize efficiency, without compromising standards for quality patient care
- 70% increase in ablation volume.
Invasive Specialist
Sentara
01.2006 - 06.2014
- Performed front-line lab duties with accuracy, efficiency, and a meticulous attention to detail
- Supported Cardiac Cath Lab, Endovascular lab, and Electrophysiology lab operations by actively monitoring/scrubbing diagnostic/interventional Cardiac Catheterization, Endovascular , and EP procedures
Education
Bachelor of Science - Software Development
Western Govenors University
Salt Lake City, UT04.2026
Associate of Applied Science - Invasive Technology
Tidewater Community College
2011
Certificate in Invasive Cardiovascular Technology -
Sentara College of Health Sciences
2007
Skills
- Experienced public speaker
- Ability to absorb large amounts of complex information and use them quickly
- Strong data entry and organizational skills
- Strong customer service and communication skills
- Strong time management and organization skills
- Strong observation, listening, problem solving, communication, and coordination skills needed for productive management
Accomplishments
- Effectively planned, structured, and implemented Covid-19 mitigation measures for the Hampton and Newport News Health Districts. Supporting the VDH efforts to educate and protect the community.
- Organized and managed fledgling EP program at Riverside Regional Medical Center into a stable growing unit with a focus on Atrial Fibrillation Ablation and management.
- Facilitated substantial growth in sales in Columbia SC territory for J&J / Biosense Webster. Accomplished by coordinating company resources to facilitate advancements in physician efficiency, promoting economic use of resources, and presenting fresh workflows and business models resulting in greater growth and client loyalty.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only limit to our realization of tomorrow will be our doubts of today.
Franklin D. Roosevelt
Timeline
Mitigation Specialist
22nd Century / Virginia Department Of Health
11.2022 - Current
Case Investigator
Biztek Peoples / Virginia Department Of Health
11.2020 - 11.2022
Invasive Specialist
Bon Secours Mercy Health Maryview Medical Center
11.2018 - 11.2020
EP Specialist
Health Works, Inc
01.2017 - 11.2018
Clinical Account Specialist
Johnson & Johnson / Biosense Webster
04.2015 - 01.2017
Advanced EP Tech
Riverside Regional Medical Center
06.2014 - 04.2015
Invasive Specialist
Sentara
01.2006 - 06.2014
Bachelor of Science - Software Development
Western Govenors University
Associate of Applied Science - Invasive Technology
Tidewater Community College
Certificate in Invasive Cardiovascular Technology -
Sentara College of Health Sciences
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